ACE Support Service Plan

Our Support Service Plan features basic, advanced, and professional service options.  Contact sales@interprose.com. if you would like to discuss additional details regarding our service plans and to determine the plan that best fits your needs.

Basic Support 

Basic Support will include email support and reporting of new tickets by phone, prioritized and worked by severity, access to the Knowledge base, and down-system response.

Basic Support services comprise, but are not limited to:

• Testing, qualifying, fixing, and escalating errors and potential bugs generated by the ACE system
• Resetting passwords as needed
• Answering customer questions about use and capabilities of the ACE system
• Answering customer questions about where in the system certain account or client information can be found
• Answering field definition questions related to various screens in the ACE system

Advanced Support

 Advanced Support services comprise, but are not limited to :

• Training and any prep work needed for custom training
• Workflow design and modifications
• Virtual Agent modifications
• Setup of preferred and non-preferred vendors
• ETL Profiles–new and modifications
• Custom reports (Inventory, Logic Blocks, Logi Analytics)
• Custom permission roles

Professional Services

Professional Services are offered on a per quote basis, charging for time and materials, as determined by a pre-approved statement of work.

Profession Services comprise, but are not limited to:

• Custom software development
• SQL Reports
• ETL, Logic Block and Action Path JavaScript