---
title: "ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS"
slug: "acesetupvendorstext-messageitms"
updated: 2024-11-13T17:49:56Z
published: 2024-11-13T17:49:56Z
canonical: "docs.interprose.com/acesetupvendorstext-messageitms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ACE ITMS

# **ITMS (InterProse Text Message Service) in ACE**

InterProse Text Message Service (ITMS) supports Multimedia Messaging Service (MMS) and Short Message Service (SMS) functionality.

> [!NOTE]
> Please Note
> 
> MMS has limitations:
> 
> 
> 
> - MMS is only available for outbound text messages
> - A single image or attachment may be included per message
> - If multiple files are identified for attachment, a document will be selected over an images or other media types

***Please use the links below to review details associated with ITMS.***

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.1 - Requesting ITMS**](/v1/docs/acesetupvendorstext-messageitms1-requesting-itms)

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.2 - ITMS Opting in and Opting Out**](/v1/docs/itms-opting-in-and-opting-out)

- How can a consumer be opted in for ITMS SMS messages?
- How can a consumer be opted out?

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.3 - ITMS Agent Text Management**](/v1/docs/acesetupvendorstext-messageitms3-itms-agent-text-management)

- How does an agent know a text has been received in ACE?
- How does an agent view a text that has been received?
- How does an agent respond to a text that has been received?
- How can agents be prevented from customizing responses to texts?

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.4 - ITMS Supervisor Text Management**](/v1/docs/acesetupvendorstext-messageitms4-itms-supervisor-text-management)

- How does a supervisor know a text has been received in ACE?
- How does a supervisor view and/or link a text that has been received?
- How can a supervisor view a list of unanswered text messages?
- How can a supervisor respond to unanswered text messages?

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.5 - ITMS Setup in ACE**](https://docs.interprose.com/v1/docs/itms-setup-in-ace)

- What is required to set up ITMS?
- Where can default text messages be managed?
- How can we add custom text messages?
- What variables are available for text messaging?

## [**ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.6 - ITMS Workflow Setup in ACE**](/v1/docs/acesetupvendorstext-messageitms6-itms-workflow-setup-in-ace)

- Should I automate text message workflow in ACE?
- How can secure payment reminder texts be scheduled automatically in ACE?
- How can payment receipt texts be scheduled automatically in ACE?
- How can workflow be put in place so a consumer can be texted a link to authorize a payment plan in the Virtual Agent?
- How can promise plan reminder texts scheduled automatically in ACE
- How can payment failure and NSF texts be sent automatically in ACE?

## [ITMS Text Message Compliance and Best Practices](https://docs.interprose.com/docs/itms-text-message-compliance-and-best-practices)

- Why is it important to stay within carrier limits for media size in MMS messages?
- What types of content are permitted in text messages sent for debt collection purposes?
- What types of content are prohibited in debt collection text messages, and why?
- Why should third-party URL shorteners be avoided in text messages?
- What are best practices for crafting effective and compliant message content?
- How should opt-out instructions be included in text messages?
- What are the best practices for message frequency and timing when communicating with consumers?
- What is the character limit for standard SMS messages using GSM encoding versus UTF-16 encoding?