---
title: "Chat Manager Guide"
slug: "chat-manager-guide"
updated: 2024-05-07T23:21:55Z
published: 2024-05-07T23:21:55Z
canonical: "docs.interprose.com/chat-manager-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Manager Guide

The Chat Manager provides comprehensive tools to view and respond to chats.

### Access Chat Manager

1. Go to **Utilities → Chat Manager**.

### Chat Inbox

The Chat Inbox provides a filter to control the displayed information.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/unnamed (75).jpg?sv=2026-02-06&spr=https&st=2026-10-31T16%3A38%3A22Z&se=2026-10-31T17%3A38%3A22Z&sr=c&sp=r&sig=T7CNBUCu2P21F5gsIDrNJmBWyXR5MTIiOiQk%2FgjgdU8%3D)Image Displays Chat Inbox

### Chat Statuses

The status of chats is defined by user actions.

- NEW: Indicates an unengaged chat.
- READ: Indicates that an agent has read the chat.
- REPLIED: Indicates an engaged chat.

### Respond to a Chat

1. Click on a chat message.
2. You will be redirected to the Chat Logs screen on the account.
3. Click Join Chat.
4. Compose your message.
5. Click Send.

The Chat logs will display chat communications.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/chat manager(2).gif?sv=2026-02-06&spr=https&st=2026-10-31T16%3A38%3A22Z&se=2026-10-31T17%3A38%3A22Z&sr=c&sp=r&sig=T7CNBUCu2P21F5gsIDrNJmBWyXR5MTIiOiQk%2FgjgdU8%3D)GIF Demonstrates Steps 1-5

### Chat Search

Chat search allows you to locate chats.

1. Go to **Utilities → Chat Search**.
2. Enter data, click Search.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Screenshot 2024-05-07 183324.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A38%3A22Z&se=2026-10-31T17%3A38%3A22Z&sr=c&sp=r&sig=T7CNBUCu2P21F5gsIDrNJmBWyXR5MTIiOiQk%2FgjgdU8%3D)Image Displays Chat Search Screen

### Chat Search Tips

See [Using Wildcards in Search](/v1/docs/using-wildcards-in-search) for additional information.