Troubleshooting Credit Reporting

Troubleshooting

1. The Agency needs to setup a relationship with the each bureau. There is a place for the subscriber codes on the vendor setup page.
2. The client record needs to have the "Classification" and the "Collection Type" fields set. The Collection Type = "Original Creditor" is not eligible for reporting.
3. Primary demographic must have the First Name, Last Name, Address1, City, State, and Zip set. It will also require a SSN or a DOB.
   1. If more than one primary demographic address exists in ACE for the account, the one set to Priority 1 will export in the Credit Report file.
4. The status code of the current account must be mapped to a Credit Bureau code.
5. If a dispute is filed on an account the dispute code must be mapped to Credit Bureau status code.
6. The debt.clientDateDeliquency field is used as the delinquency date.
   1. If the debt.clientDateDelinquency is not set, the debt.clientLastServiceDate will be used as the delinquency date.
   2. For Credit Reporting purposes
      1. "Delinquency Date must be 31 days older than assigned date"
      2. "Medical accounts must be 365 days past the Date of the Client First Delinquency."
7. If the "Original Creditor Name" is not set on the debt, then the client.companyName field is sent.
8. Currently the system does NOT report companies.
9. The options on vendor page for "delay before sending" is: do not sent to CRB if assigned age in less than the days in delay before sending.