Demographic Preferred Contact Window

Agents can enter a Preferred Contact Time for each day of the week under the demographic. 

To set a preferred contact window, open the demographic and, in the Preferred Contact Time section, check the Boolean field (set to true).

After Use Preferred Contact Time is checked, sliders will be available to identify (1) the end of the preferred contact time and (2) the beginning of the preferred contact time as follows:

• Left click on the bar to place the end time slider and drag the start time slider from the left.
• Continue to move the sliders until the time to the right of the day of the week accurately reflects the consumer's preference.
• If no time is identified, "No Contact" will show in place of a time.
• To quickly clear the time identified for a day, left click the "x" to the right of the slider.
• Preferred contact times appear in a 12 hour format, but are stored in a 24 hour format.