---
title: "Demographic Preferred Contact Window"
slug: "demographic-preferred-contact-window"
updated: 2024-01-04T15:07:25Z
published: 2024-01-04T15:07:25Z
canonical: "docs.interprose.com/demographic-preferred-contact-window"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Demographic Preferred Contact Window

Agents can enter a Preferred Contact Time for each day of the week under the demographic.

To set a preferred contact window, open the demographic and, in the **Preferred Contact Time** section, check the Boolean field (set to true).

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/preferred%20contact%20time.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A50%3A09Z&se=2026-10-31T18%3A50%3A09Z&sr=c&sp=r&sig=FV4NNgwY%2F1T%2BJSTW6BV4EcVI5SNHLn0c4V%2Bfwn2g3EU%3D)

After **Use Preferred Contact Time** is checked, sliders will be available to identify (1) the end of the preferred contact time and (2) the beginning of the preferred contact time as follows:

- Left click on the bar to place the end time slider and drag the start time slider from the left.
- Continue to move the sliders until the time to the right of the day of the week accurately reflects the consumer's preference.
- If no time is identified, "No Contact" will show in place of a time.
- To quickly clear the time identified for a day, left click the "x" to the right of the slider.
- Preferred contact times appear in a 12 hour format, but are stored in a 24 hour format.

NoteAt this time, there can only be one stored preferred contact time per day of the week.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/preferred%20contact%20times2.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A50%3A09Z&se=2026-10-31T18%3A50%3A09Z&sr=c&sp=r&sig=FV4NNgwY%2F1T%2BJSTW6BV4EcVI5SNHLn0c4V%2Bfwn2g3EU%3D)

Preferred contact time fields for each demographic are available to add to user interface summary sections. The fields with **Preferred Contact Time** that don't specify a day of the week will display the preferred contact time populated for the current day.

- Preferred Contact Time will be displayed in the consumer demographic's time zone (per the 1st priority address zip code)
- Preferred Contact Time "Local" will display the agent users time zone (which may or may not be the same as the consumer demographic's time zone)

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/prefered%20contact%20time%20summary%20section.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A50%3A09Z&se=2026-10-31T18%3A50%3A09Z&sr=c&sp=r&sig=FV4NNgwY%2F1T%2BJSTW6BV4EcVI5SNHLn0c4V%2Bfwn2g3EU%3D)

NotePreferred contact window information stored in ACE does not correspond to data that dialer vendors may use for preferred contact times.  
  
Accounts with a primary demographic preferred contact time identified to be worked locally and be excluded, via logic, from dialer campaign eligibility.  
  
The field, **Preferred Contact Time** (without a specified day of the week) pertains to the preferred contact time populated for the current day.   

*![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/preferred%20contact%20time%20logic%20block.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A50%3A09Z&se=2026-10-31T18%3A50%3A09Z&sr=c&sp=r&sig=FV4NNgwY%2F1T%2BJSTW6BV4EcVI5SNHLn0c4V%2Bfwn2g3EU%3D)*