---
title: "Email Address Status and Priority Handling"
slug: "email-address-status-and-priority-handling"
updated: 2024-12-09T21:44:42Z
published: 2024-12-09T21:44:42Z
canonical: "docs.interprose.com/email-address-status-and-priority-handling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Address Status and Priority Handling

## Email Address Status and Priority Handling

The Account Page displays email information in two distinct sections:

1. Account Summary Section
  1. Provides a high-level overview of email statuses using color coding and icons.
2. Email Addresses Section
  1. Displays detailed information about each email, including priority rankings, status updates, and opt-in data.

### Summary Section

The Summary Section shows key contact details, including the primary email address, with color coding and icons indicating its status:

- Default (White): No special status.
- Red: "Do Not Contact," "Wrong Email," "Reassigned," or "Do Not Email."
  - (Red overrides all other colors.)
- Gray: Inactive or Bounced status.
  - (Gray overrides green but not red.)
- Green: Opted-in for email.
  - (Only shown when no other conditions apply.)
- Verified Status
  - A green and white checkmark icon indicates that the email is VERIFIED.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Screenshot 2024-12-09 163446.png?sv=2026-02-06&spr=https&st=2026-10-31T21%3A47%3A51Z&se=2026-10-31T22%3A47%3A51Z&sr=c&sp=r&sig=RDxneEZUOPZJQ%2BwM%2FQs2CIoLff5DI2cSLJdCQoCPZIM%3D)

Image Displays Color Coding and Icons

### Email Addresses Section

The Email Addresses Section provides a table with detailed information for all emails associated with the account. This section includes:

1. **Priority Rankings**
  1. The Pri (Priority) column determines the order in which emails are used for communication.
  2. The email with priority 1 is the primary email used.
2. **Email Status Updates**
  1. The Els Status and Status columns provide detailed usability information:
    1. ACTIVE: The email is valid and usable.
    2. VERIFIED: The email is confirmed for use (indicated by a green checkmark).
    3. BOUNCED: The email failed delivery and is demoted in priority.
    4. NEW: The email has been added but is not yet verified.
3. **Automatic Demotion of Bounced Emails**
  1. When an email’s status changes to BOUNCED, it is automatically demoted to the bottom of the priority list.
  2. The next eligible email is promoted to priority 1 to ensure continuity in communication workflows.
4. **Opt-In Details**
  1. The Els Opt In Date reflects the timestamp when the consumer opted in to receive email communication.
  2. The DNC (Do Not Contact) column identifies emails excluded from communication workflows.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/2024-12-09 16_36_56-Screenshot 2024-12-09 163636.png?sv=2026-02-06&spr=https&st=2026-10-31T21%3A47%3A51Z&se=2026-10-31T22%3A47%3A51Z&sr=c&sp=r&sig=RDxneEZUOPZJQ%2BwM%2FQs2CIoLff5DI2cSLJdCQoCPZIM%3D)

Image Displays Email Addresses Section

## Color Coding Priority Rules

- Red statuses override all other colors and indicators.
- Gray statuses override green but not red.
- Green statuses are shown only when no red or gray conditions apply.
- Verified status (green and white checkmark) can accompany any color except red.

## Summary of Behaviors

- **Opt-Out Behavior:** When a consumer opts out of an email address, its status updates to DO_NOT_CONTACT, ensuring compliance with preferences.
- **Bounced Emails:** Emails marked as BOUNCED are automatically demoted in priority, while the next eligible email is promoted.
- **Verified Emails:** A green checkmark in both the Summary Section and Email Addresses Section indicates the email has been confirmed for use.