---
title: "ELS Enhancement"
slug: "enhanced-els"
tags: ["Enhanced ELS", "Email Log Status"]
updated: 2025-01-07T22:23:17Z
published: 2025-01-07T22:23:17Z
canonical: "docs.interprose.com/enhanced-els"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced ELS

Enhanced ELS requires the use of the AWS email service integration and is a package add-on. Contact [sales@interprose.com](mailto:sales@interprose.com). for more information about this option.

## Real-Time Email Campaign Analysis

Enhanced ELS provides detailed insights into the effectiveness of your email campaigns with the following features:

- **Email Image Preview:** Get a snapshot of the email’s image.
- **Email Status Updates:** Track the status of your emails, including:
  - Sent
  - Bounced
  - Pending
  - Failed
  - Opened
  - Complaint
  - Essential Dates:
    - Delivery Date
    - Open Dates (first and last)
- **Delivery Attempts:** Monitor the number of delivery attempts.
- **Failure Reasons:** Understand why emails failed to deliver.

## Email Interaction Tracking

Enhanced ELS also tracks consumer interactions with your emails:

- **Tracked Links:**
  - Fields Populated: clicked_link, clicked_link_date
  - Displayed in Email Log Columns: Yes
  - Querying: Available in SQL Designer
- **Email Opens:**
  - Fields Populated: email_opened, email_opened_date
  - Displayed in Email Log Columns: Yes
  - Querying: Available in SQL Designer
- **Additional Fields:**
  - Field: clicked_link_parameters
  - Displayed in Email Log Columns: No
  - Querying: Available in SQL Designer

## Automatic Status Updates

- **Automatic Email Log Status Update:** The status changes from SENT to OPENED when the recipient views the message.

## Workflows and Triggers

Enhanced ELS triggers to automate workflows based on specific events, such as:

- Unsuccessful Email Attempts: Automatically move accounts to a specific worklist.
- Customer Complaints: Set up action paths for handling complaints.

Explore [Available Triggers in ACE and When They Initiate](/v1/docs/available-triggers-in-ace-and-when-they-initiate) for ELS triggers.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/enahancements(1)(1).jpg?sv=2026-02-06&spr=https&st=2026-10-31T14%3A33%3A15Z&se=2026-10-31T15%3A33%3A15Z&sr=c&sp=r&sig=OocAOK8SetNBPOpLiPkMyvFKe73FkCNGKE9QXQ6vl5U%3D)

Image Displays Email Logs

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/enhanced%20(1).jpg?sv=2026-02-06&spr=https&st=2026-10-31T14%3A33%3A15Z&se=2026-10-31T15%3A33%3A15Z&sr=c&sp=r&sig=OocAOK8SetNBPOpLiPkMyvFKe73FkCNGKE9QXQ6vl5U%3D)

Image Displays Email Information Section

### Understanding the onAfterDemographicEmailComplaint Trigger in ACE

The onAfterDemographicEmailComplaint event is triggered by data received from AWS. AWS determines what qualifies as a complaint, such as when a consumer marks an email as spam or reports other issues.

When AWS flags a complaint, ACE:

1. Updates the email status to "COMPLAINT."
2. Automatically opts out the associated email address to prevent further emails.

#### Workflow Configuration

The onAfterDemographicEmailComplaint trigger provides the flexibility for customers to configure further workflows, ensuring that their processes align with their specific business needs.

#### Important Notes

- AWS defines and categorizes all complaints before sending the data to ACE.
- Businesses using ACE should review their workflow configurations to confirm whether the system's default behavior (e.g., opting out emails) meets their compliance and communication goals.

## Email Deliverability Dashboard Panels

There are two dashboard panels available relating to email deliverability.

### **Email Deliverability Graph:**

- Purpose: Displays email deliverability over time.
- Customizable Options:
  - Show All
  - Sent
  - Opened
  - Bounced

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/unnamed%20(31).png?sv=2026-02-06&spr=https&st=2026-10-31T14%3A33%3A15Z&se=2026-10-31T15%3A33%3A15Z&sr=c&sp=r&sig=OocAOK8SetNBPOpLiPkMyvFKe73FkCNGKE9QXQ6vl5U%3D)

Image Displays Email Deliverability Graph

### **Email Deliverability Chart:**

- Purpose: Provides a chart view of email deliverability.
- Customization: Use the Edit option to set the date range for the chart.

![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/unnamed%20(32).png?sv=2026-02-06&spr=https&st=2026-10-31T14%3A33%3A15Z&se=2026-10-31T15%3A33%3A15Z&sr=c&sp=r&sig=OocAOK8SetNBPOpLiPkMyvFKe73FkCNGKE9QXQ6vl5U%3D)

Image Displays Edit Option

Note

The "Email Deliverability" chart requires a specific send date range (e.g., week, month) for accurate data.