Exploring VA 2.0 Features

Login Methods

1. Continue as Guest

Consumers can continue as a guest, enabling them to enter payments. However, they will be prompted to register if they wish to set up a payment plan.

2. Create an Account

This option allows consumers to register an account with VA 2.0. Consumers will be able to set up and manage payment plans with a registered account.

3. Google 

VA 2.0 supports logging in using Google or Facebook for consumers who prefer these platforms.

Viewing Account Details

Consumers can view account details, pay on individual accounts in a bundle, make payments, see the history of payments, upload new documents, and submit notes and evidence related to disputes.

Making Payments

Payments can be made via various methods, including credit cards, bank accounts,  and Google Pay,  based on the configured options in VA 2.0.

Setting Up a Payment Plan

Based on the payment plan configurations within the VA, consumers can customize their plan by selecting the number of payments and their preferred start date. Furthermore, they have the option to delay a payment, until the day before the next scheduled payment. Consumers may also skip a payment. A skipped payment will be added to the end of the plan.

Consumers may also modify payment credentials in existing payment plans.

Contact Options

VA 2.0 enables users to get in touch with the customer if they require assistance or have questions. Depending on the situation, various contact options are available.

Managing Documents

Consumers can access documents they have permission to view and upload new documents. Consumers may upload documents of various formats, including JPEG, JPG, PNG, BMP, TIFF, PDF, TXT, XLSX, XLS, and DOCX up to 15MB in size.

Payment History

The consumer can view their payment history, and review or download associated receipts.

Account Profile

Consumers can view and edit their account profile, change contact options, update their VA 2.0 password, and log out as needed.

Chat Features

VA 2.0 integrates chat functionality, allowing consumers to engage with Rainmaker AI or live customer support representatives. For detailed information on this feature, refer to How Can I Set Up Chat in ACE?