How Do I Add an Auto-Login Link in Text

What is the purpose of the Auto-Login Link ${debt.virtualAgentLoginUrl}?

The Auto-Login Link ${debt.virtualAgentLoginUrl} provides direct access to consumers' accounts.

With the Auto-Login Link, consumers can effortlessly:

• Make payments

• Access payment history

• View account details

• Submit disputes and documents

Note

Consumers are required to register an account if they wish to create a payment plan.

Does the Auto-Login Link Expire?

The login Link Expiration is set in the VA 2.0 Profiles section.  When a consumer clicks on an expired auto-login link, they will be redirected to the login page.

Is the Auto-Login Link included in default text message profiles?

Yes, it is.

How can I access the default Text Message Profiles?

Navigate to Setup → Vendors → Text and find the Text Msg Profiles section. Select the specific profile you wish to review.

How do I create a new text message profile and incorporate the Auto-Login Link?

1. Go to Setup → Vendors → Text.

2. Locate the Text Msg Profiles section.

3. Click on "New."

4. Choose the appropriate Category (refer to Understanding Text Categories).

5. Add the Identifier and Send Role ID.

6. In the Body section, input your desired text content and include the ${debt.virtualAgentLoginUrl} where necessary.

7. Click "Apply.", then Save

Can I Create an Auto-Login Link to Other VA 2.0 Pages?

Yes, you can direct consumers to specific pages within VA 2.0 using the core URL structure ${debt.virtualAgentLoginURL}.

How Do I Create the Auto-Login Link to Other VA 2.0 Pages?

1. Follow the previous instructions for inserting the URL ${debt.virtualAgentLoginUrl}

2. Append the specific parameter

3. Click Apply, then Save

Is it possible to customize the Auto-Login Link?

Yes, customizing the Auto-Login Link offers numerous benefits, including an improved user experience, enhanced branding, and increased security. This feature requires a package add-on.

1. Go to Setup → Company Profile.

2. Locate the Company Section.

3. Enter your customized text in the following fields:

• URL

• Base Hostname

Please ensure you have the appropriate package add-on to access this feature. Contact sales@interprose.com.

Example of Auto-Login Link in a Text Message

Tracking The Source of Auto-Login Link in Text and Email

When setting up a payment plan in VA 2.0 using the virtual auto-login link (${debt.virtualAgentLoginUrl}), the system will now track the source (email or text) and the associated ID.

If a payment plan is created after logging in via this link, ACE will display the correct source (TEXT for texts, EMAIL for emails) along with the relevant source ID (the text message log ID or the email queue ID).