--- title: "How to Combine VA 2.0, Vanity URL, and Two-Way Email for Branding" slug: "how-to-combine-va-20-vanity-url-and-two-way-email-for-branding" updated: 2024-07-24T18:37:36Z published: 2024-07-24T18:37:36Z canonical: "docs.interprose.com/how-to-combine-va-20-vanity-url-and-two-way-email-for-branding" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.interprose.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Combine VA 2.0, Vanity URL, and Two-Way Email for Branding This guide demonstrates how to configure VA 2.0, Vanity URLs, and Two-Way Email to enhance company branding. VA 2.0 allows for personalized virtual agent portals, Vanity URLs provide custom web addresses, and Two-Way Email enables communication using branded email domains. *The example provided is for illustrative purposes only. Each customer should determine their specific branding needs.* > [!CAUTION] > Note > > Configuring VA 2.0, Vanity URLs, and Two-Way Email may require additional package add-ons. To get started, contact sales@interprose.com. ## Example Configuration Overview Apex Recovery, which collects debts for utilities and medical segments, aims to enhance its branding by customizing portals and email domains for each segment and for a specific client, Sample1. Effective branding can improve consumer trust and engagement. **VA 2.0 Portals:** Each segment will have a dedicated VA 2.0 portal with a customized vanity URL: - Client Sample1: pay.sample1.com - Segment A: myutility.ar.com - Segment B: mymedical.ar.com **Two-Way Email:** Apex Recovery has a primary email domain and will use different email domains for each segment and for Sample 1 client: - Client Sample1: info@sample1.com - Apex Recovery (Primary): info@apexrecovery.com - Segment A: utilities@apexrecovery.com - Segment B: medical@apexrecovery.com ## Configure Sample 1 Client To configure the Sample 1 client, we'll begin with setting up Two-Way Email, followed by configuring VA 2.0 and the Vanity URL. ### Two-Way Email: To add the email domain for Sample 1 client, follow these steps: 1. Go to **Setup → Email → Vendors**. 2. In the "From Setting" Section: 1. Default Email From Name: Sample1 2. Default Email From: Enter the email domain info@sample1.com 3. Refer to the [From Settings Section](https://docs.interprose.com/docs/configuring-an-email-vendor#from-settings-section) in Configuring an Email Vendor for additional information. ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Sample 1 Two Way Email(1).png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Two-way Email Example Configuration for Sample 1 Client ### VA 2.0 & Vanity URL To add the Vanity URL “pay.sample1.com”, follow these steps: 1. Navigate to **Setup → Virtual Agent → Profiles**, **New.** 2. In the "Client" Section: 1. Clients: Select Sample1. 2. Identifier: Sample1. 3. Active: Check to enable this VA. 3. In the "General" Section: 1. Custom Hostname: enter the Vanity URL pay.sample1.com 4. In the "Contact Information" Section: 1. Email: Enter the email domain info@sample1.com 5. Refer to the [General Section](https://docs.interprose.com/docs/how-do-i-configure-va20-profiles#general-section1) of How Do I Configure VA 2.0 Profiles for additional information. ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Sample 1 Va Vanity URL.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Sample 1 VA 2.0 & Vanity URL Example Configuration ## Configure Debt Segments To configure debt segments, we'll begin with setting up Two-Way Email, followed by configuring VA 2.0 and Vanity URLs for each segment. ### Two-Way Email To add the primary email domain name, follow these steps: 1. Go to **Setup → Email → Vendors**. 2. In the "From Setting" Section: 1. Default Email From Name: Apex Recovery 2. Default Email From: Enter the (primary) email domain info@apexrecovery.com ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Utility and Medical Twoway email.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Primary Email Domain Example Configuration ### Email Template Profiles To add specific email domains for Utility and Medical segments, use Email Profiles to override the default settings: 1. Go to **Setup → Email → Vendors → Vendor Email Templates Section**, **New**. 2. For Utility Debts: 1. Default Email From Name: Apex Recovery 2. Default Email From: Enter the email domain utilities@apexrecovery.com 1. Note: The value entered here will override the default "From Name" and "From Email" in the Vendor Information Section. ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Screenshot 2024-06-21 092626.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Utility Email Domain Example Configuration  1. Repeat these steps for Medical Debts: 1. Default Email From Name: Apex Recovery 2. Default Email From: Enter the email domain medical@apexrecovery.com 1. Note: The value entered here will override the default "From Name" and "From Email" in the Vendor Information Section. 2. Refer to [Creating Email Profiles](https://docs.interprose.com/docs/creating-email-profiles#steps-to-create-email-profiles) for details. ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Screenshot 2024-06-21 092816.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Medical Email Domain Example Configuration  > [!WARNING] > Caution > > When creating multiple email vendors and email profiles, ensure you select the correct Email Vendor ID from the dropdown menu. > [!NOTE] > Tip > > Email Profiles can be cloned for faster creation! Refer to [Clone an Email Profile](https://docs.interprose.com/docs/creating-email-profiles#clone-an-email-profile) in the Creating Email Profiles article. ### VA 2.0 Configuration for Utility Debts: To add the vanity URL “myutility.ar.com”, follow these steps: 1. Navigate to **Setup → Virtual Agent → Profiles**, **New**. 2. In the "Client" Section: 1. Clients: Utility Debts. 2. Identifier: Utilities. 3. Active: Check to enable this VA. 3. In the "General" Section: 1. Custom Hostname: Enter the Vanity URL myutility.ar.com 4. In the "Contact Information" Section: 1. Email: Enter the utility email domain:utilities@apexrecovery.com ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/Utility Vanity URL 2.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Utility Segment VA 2.0 & Vanity URL Example Configuration ### VA 2.0 Configuration For Medical Debts 1. Navigate to **Setup → Virtual Agent → Profiles**, **New**. 2. In the "Client" Section: 1. Clients: Medical Debts. 2. Identifier: Medical. 3. Active: Check to enable this VA. 3. In the "General" Section: 1. Custom Hostname: Enter the Vanity URL mymedical.ar.com 4. In the "Contact Information" Section: 1. Email: Enter the medical email domain medical@apexrecovery.com ![](https://cdn.document360.io/6c7303ca-5ffc-4149-8868-8ea498eee635/Images/Documentation/mymedical vanity url.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A42%3A07Z&se=2026-10-31T17%3A42%3A07Z&sr=c&sp=r&sig=6s1JZskYB4dhYJ6RDuQ8YNIIM792c9g4R1YWoDEdj0s%3D)Image Displays Medical Segment VA 2.0 & Vanity URL Example Configuration ## Related - [Configuring an Email Vendor](/configuring-an-email-vendor.md) - [How Do I Configure VA 2.0 Profiles?](/how-do-i-configure-va20-profiles.md)