Overview
InterProse offices are closed on the holidays listed below. Regular support is unavailable during these closures. Emergency support remains available for down systems.
Observed Holidays
New Year’s Day
Memorial Day
U.S. Independence Day
Labor Day
Thanksgiving Day
The Friday following Thanksgiving
Christmas Day
Please Note
If a holiday falls on a Saturday, InterProse observes it on the preceding Friday. If it falls on a Sunday, InterProse observes it on the following Monday.
Emergency Support During Holidays
A down system means no users can log in to ACE.
Call 360-604-3531 and select option 7.
Follow the answering service prompts to request assistance for a down system.
Please Note
Tickets and emails are not monitored during holiday closures. Call for emergency down system assistance.
Caution: A $400 charge applies when after-hours assistance is used for an issue that does not qualify as a down system.
Other Support Requests
For non-outage issues, submit a ticket through Help → My Tickets in ACE. Regular support is available Monday–Friday, 5 a.m.–5 p.m. Pacific Time, excluding holidays.
See ACE Support Priorities and Response Times for severity levels and response expectations.