InterProse Holiday Schedule

At InterProse, we observe the following holidays each year. During these dates, our offices will be closed, and support may be limited. Please plan accordingly to ensure minimal disruption to your operations.

Observed Holidays

• New Years Day

• Memorial Day

• US Independence Day

• Labor Day

• Thanksgiving & the Friday following Thanksgiving

• Christmas

Support During Holidays

While our offices are closed on holidays, we provide 24×7×365 emergency support for down system incidents. A down system is defined as a scenario where no users are able to log into the ACE system. For all other issues, please refer to our standard support response times based on severity.

Emergency Down System Support:

If your system is completely down after regular business hours or during a holidays, you can access support through our emergency line:

• Call our main number at (360) 604-3531 and select option “7” to obtain immediate assistance.

• Note: Support representatives do not monitor tickets or emails outside normal business hours.

For additional details regarding Support response times, view Support Ticket Triage Matrix.