---
title: "InterProse Holiday Schedule"
slug: "interprose-holiday-schedule"
updated: 2026-11-13T20:17:35Z
published: 2026-11-13T20:17:35Z
canonical: "docs.interprose.com/interprose-holiday-schedule"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interprose.com/llms.txt
> Use this file to discover all available pages before exploring further.

# InterProse Holiday Schedule

## Overview

InterProse offices are closed on the holidays listed below. Regular support is unavailable during these closures. Emergency support remains available for down systems.

## Observed Holidays

- New Year’s Day
- Memorial Day
- U.S. Independence Day
- Labor Day
- Thanksgiving Day
- The Friday following Thanksgiving
- Christmas Day

**Please Note**

If a holiday falls on a Saturday, InterProse observes it on the preceding Friday. If it falls on a Sunday, InterProse observes it on the following Monday.

## Emergency Support During Holidays

A **down system** means no users can log in to ACE.

1. Call **360-604-3531** and select **option 7**.
2. Follow the answering service prompts to request assistance for a down system.

**Please Note**

Tickets and emails are not monitored during holiday closures. Call for emergency down system assistance.

**Caution:** A $400 charge applies when after-hours assistance is used for an issue that does not qualify as a down system.

## Other Support Requests

For non-outage issues, submit a ticket through **Help → My Tickets** in ACE. Regular support is available **Monday–Friday, 5 a.m.–5 p.m. Pacific Time, excluding holidays**.

See [ACE Support Priorities and Response Times](https://docs.interprose.com/docs/support-ticket-triage-matrix) for severity levels and response expectations.

## Related Articles

- [Getting Support for ACE](https://docs.interprose.com/docs/ace-support-outages-tickets-and-help-center-tools)
- [ACE Support Priorities and Response Times](https://docs.interprose.com/docs/support-ticket-triage-matrix)

## Related

- [Getting Support for ACE](/ace-support-outages-tickets-and-help-center-tools.md)
- [ACE Support Priorities and Response Times](/support-ticket-triage-matrix.md)