ITMS Opting in and Opting Out

Opt-in Methods

To opt in for ITMS SMS messages, consumers must receive an opt-in request text message. Here are the methods to opt in:

Agent-Initiated Opt-in:

• After storing a phone number in an ACE account, agents can send an opt-in request text by opening the phone demographic record and clicking "Send Opt In Request" for "Text Messaging."

• The consumer receives an opt-in text request and replies "YES."

• The consumer receives a unique PIN (text message authorization code) and can provide it to the agent, who enters it in the "Txt Msg Auth Code" field and confirms the opt-in.

 Quick Opt-In:

• Agents can opt in a consumer by setting "Opt" to "In" using the "Quick Opt In" option.

• An opt-in text request is sent, and the consumer opts in by replying "YES."

Payment Plan Opt-In:

• If a consumer needs to make a payment plan arrangement, an opt-in text request is sent if the phone number is not already opted in. The consumer opts in by replying "YES."

Supervisor-Initiated Opt-In:

• If a consumer sends a text from an unassociated number, a supervisor can link the number to the account, sending an opt-in text request. The consumer opts in by replying "YES."

Opt-In text messages:

Opting Out:

Consumers can opt out by responding to a text with any of the following keywords or emoticons in the table below.

Agent Process

Agents can opt out consumers by:

1. Clicking the phone number in the account’s summary section.

2. Selecting "Opt Out."

3. Consumer receives a final text confirming the opt-out.

 Opt-Out Text Message: