This case study showcases how a forward-thinking agency leveraged email, text messaging, and the InterProse ACE Virtual Agent (VA) to significantly boost collections. Readers will see how strategic use of auto-login links and recurring messaging cycles helped drive a 63% year-over-year increase in VA-driven payments.
The document includes:
Comparative ROI across email, text, and letter outreach
A breakdown of VA performance and scalability
Strategic insights on message timing, automation, and consumer self-service
Data-driven outcomes that illustrate the power of combining digital tools
Ideal for agencies looking to modernize outreach and maximize recoveries with minimal operational lift.