Void Notes
    • 22 Mar 2023
    • 1 Minute to read
    • Contributors
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    Void Notes

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    Article summary

    When VOID is used, if the payment destination is a "Manual_Mixed" Provider, the Original Payment AND the reversal or VOID of the payment will no longer show in the Transactions. The evidence of the payment being posted and voided will only show in the Notes.

    When VOID is used for Payment Providers that are TEXT_CC, TEXT_ACH, and ACH, the VOID posts as a REVERSAL and both payment transactions (and spreads) continue to be retained in the Transactions for the Account.

    The latter may be true for all Payment Providers that are not Manual Mixed. All have not been tested at this time. Please see screen shot attached here for notes history and to see how the notes appear different.



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