Attempted Contacts, Contacts and Connected Call "In Window" Statistics

Prev Next

In Window Statistics

Based on restricted account settings under Setup-Compliance-Settings, contact statistics (counts) will be recorded at the account level and the bundle level. 

See the Compliance Page for additional details.

 

Fields displaying the recorded statistics are available for use as follows.

  • for inclusion in the account summary section (see below)
  • to be reported using SQL Designer & Inventory Designer
  • to be used for conditional logic and in action path workflow

Restricted inWindow fields that haven't been updated within 7 days will be automatically cleared when the Launch Date Triggers job is scheduled to run.


If a customer needs to refresh all inWindow fields again on a particular date, there is a new job task available for that purpose as shown in the screenshot below.