Restricted Letters

What are Restricted Letters?

Restricted letters refer to letters that were unable to be sent as scheduled due to certain restrictions. These restrictions often arise when essential information required for sending the letter is missing or incomplete, such as an address.

In some cases, firewall rules may also impose restrictions on sending out letters.

How Do I Locate Restricted Letters?

Navigate to Workflow → Restricted Letters.

How Do I resolve Issues with Restricted Letters?

To resolve issues with restricted letters, they need to be reviewed to identify and rectify any missing information or other issues. Users can then choose to either delete the letter or reschedule it for sending.