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      Chat Manager Guide
      • 07 May 2024
      • 1 Minute to read
      • Contributors
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      Contents

      Chat Manager Guide

      • Updated on 07 May 2024
      • 1 Minute to read
      • Contributors
      • Print
      • PDF
      Article summary

      The Chat Manager provides comprehensive tools to view and respond to chats.

      Access Chat Manager

      1. Go to Utilities → Chat Manager.

      Chat Inbox

      The Chat Inbox provides a filter to control the displayed information.

      Image Displays Chat Inbox

      Chat Statuses

      The status of chats is defined by user actions.

      • NEW: Indicates an unengaged chat.

      • READ: Indicates that an agent has read the chat.

      • REPLIED: Indicates an engaged chat.

      Respond to a Chat

      1. Click on a chat message.

      2. You will be redirected to the Chat Logs screen on the account.

      3. Click Join Chat.

      4. Compose your message.

      5. Click Send.

      The Chat logs will display chat communications.

      GIF Demonstrates Steps 1-5

      Chat Search

      Chat search allows you to locate chats.

      1. Go to Utilities → Chat Search.

      2. Enter data, click Search.

      Image Displays Chat Search Screen

      Chat Search Tips

      See Using Wildcards in Search for additional information.

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