What is Rainmaker Chatbot?

Rainmaker, an advanced AI Chatbot, is available across various communication channels, including VA 2.0, chat, text, and email platforms. Its primary function is to handle customer inquiries by retrieving accurate account details.

How Rainmaker Works:

Rainmaker operates as a highly intuitive AI agent, understanding and responding to customer inquiries promptly. Using cutting-edge technology, it accesses account details to provide accurate and efficient responses, ensuring customers receive the necessary assistance. RainMaker also fills in during times when Agents or Supervisors are unavailable, ensuring continuous customer support.

Contextual Links in Rainmaker AI Chatbot:

Rainmaker AI Chatbot includes contextual links based on user interactions:

• First-Time Interactions: New users are directed to their account details or payment options.

• Legal References: References to legal matters prompt a response with a link to the VA 2.0 Contact Us page.

• Dispute Intentions: Users expressing dispute intentions are directed to the VA 2.0 Dispute page.

• Sensitive Circumstances: In sensitive situations, such as mentioning a death, Rainmaker offers condolences and provides a link to the VA 2.0 Document page.

• Cease Contact Requests: Users requesting to cease contact are redirected to submit their requests on the website, linking to the VA 2.0 Contact Us page.

• Unable to Assist: A polite response is provided with a link to the Customer Contact page.

Rainmaker's Availability:

Rainmaker is accessible through VA 2.0, chat, text, and email platforms, ensuring customers can interact with the AI Chatbot across various communication channels.

Configuring Rainmaker:

Setting up Rainmaker is a straightforward process. To activate this intelligent assistant, follow these steps:

For Chat:

1. Go to Setup → Vendors → Chat.

2. Check the box next to "Enable Rainmaker."

For Text:

1. Navigate to Setup → Vendors → Text.

2. Check the box next to "Enable Rainmaker."

For VA 2.0:

1. Access Setup → Virtual Agent → Profiles.

2. Check the box next to "Enable Rainmaker."

For Email:

1. Go to Setup → Emails → Vendors.

2. Check the box next to "Enable Rainmaker."