Creating MMS Attachments

ACE allows you to attach email templates to MMS text messages. When an email template variable is included in a text message profile, ACE automatically renders the email template and attaches it to the outgoing MMS message.

Depending on the variable used, the attachment can be delivered as:

• A PNG image

• A PDF document

• A password-protected PDF document

This capability can be used with Validation Notices or any email template you want to deliver as an MMS attachment.

Common Uses

MMS attachments can be used to send a variety of documents to consumers, including:

• Validation Notices

• Account statements

• Settlement offers

• Payment information

• Other documents created as email templates

Before You Begin

Before creating an MMS attachment, gather the following information:

• The Email Vendor Identifier

• The Email Template Identifier

These identifiers are required to build the variable that references the email template.

To locate the identifiers:

1. Go to Setup → Email → Vendors

2. Open the email vendor you plan to use

3. In the Vendor Email Templates section, locate:

   1. The Vendor Identifier (e.g., DEFAULT)

   2. The Email Identifier (e.g., SAMPLE_VALIDATION_NOTICE_MMS)

Understanding Attachment Types

The variable used in your text message profile determines how the email template is attached to the MMS message.

Example

If the Vendor Identifier is DEFAULT and the Email Template Identifier is SAMPLE_VALIDATION_NOTICE_MMS, the following variables can be used:

Password-Protected PDF Attachments

When using the .encrypted_pdf variable, ACE automatically determines the password based on the information available for the primary demographic.

Password priority is:

1. Date of Birth (DOB) in MM/DD/YYYY format

2. National ID / SSN Last 4

3. If neither value is available, the PDF is sent without encryption, even when the .encrypted_pdf variable is used.

When password protection is applied, the text message automatically replaces the variable with a password hint that tells the recipient what information is required to open the attachment.

Creating the Text Message Profile

1. Navigate to Text Msg Profiles, click New

2. Configure Basic Information:

   1. Category: Validation Notice

   2. Identifier: MMS Validation Notice

   3. Ignore Time Restriction: Leave unchecked (False)

3. Craft the Message Body

   1. Include your variable

4. Click Save

5. Test the profile by sending a message to a mobile device

   1. Confirm that the image renders correctly

   2. Check that links in the image are full URLs (not broken links)

Example Body

Hi ${primaryDemographic.firstName},

Please review the attached document.

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS.encrypted_pdf}

Reply HELP for help or STOP to unsubscribe.

Best Practices

Consider the following when creating MMS attachments:

• Use full URLs instead of hyperlinks when generating PNG images, as hyperlinks are not clickable in rendered images.

• Avoid italicized text when generating PNG images, as some fonts may not render correctly.

• Test each attachment type before deploying it to production.

• Verify attachments display correctly on supported mobile devices.

• Confirm the email template is formatted appropriately for the selected attachment type.

Supported Vendors

This capability is supported by:

• ITMS

• ITMS TD (TrueDialog)

• Solutions By Text V2