ELS/Email Workflow Guides

The html shown here can be included in an email to a consumer. The consumer will see a link that they can use to opt in (first line) or opt out (second line). Only the email address associated with the email sent will be opted in or out.   ...

Email Address Status and Priority Handling The Account Page displays email information in two distinct sections: Account Summary Section Provides a high-level overview of email statuses using color coding and icons. Email Addresses Sect...

Emailing PDF attachments ELS provides the option to email a PDF attachment. You can either activate the ELS portion of a letter profile that already exists, or you can create a new letter profile.   Existing letter profile...

What is the purpose of the Auto-Login Link ${debt.virtualAgentLoginUrl}? The Auto-Login Link ${debt.virtualAgentLoginUrl} provides direct access to consumers' accounts. With the Auto-Login Link, consumers can effortlessly: Make payments Acce...

Sending an ELS letter In order to send an ELS letter the consumer will need to have an active, opted in email address on their account. When creating a new email the Send ELS Opt in Request check box comes up auto checked so you can send the E...