MMS Images Using Email Profiles

This guide explains how to send an MMS image using an email profile to improve consumer communication. Attaching a readable image alongside plain text increases clarity and impact.

While this article uses a Validation Notice MMS Text Message Profile as an example, the same process can be applied to any email profile to deliver content via MMS.

Please Note:

This method works with both ITMS and SBTv2 vendors.

Core Concept

To send an MMS image via text, you reference an email profile using a special variable. This variable tells the system to:

1. Render the email profile as an image, and

2. Attach that image to your text message,

   so the message is delivered as MMS instead of SMS.

Correct setup of the vendor identifier, profile identifier, and message body is required to trigger this conversion automatically.

Before Getting Started

Before you begin setup, keep the following in mind to ensure your MMS message renders correctly and your content is readable:

• MMS images can't include clickable links.

  Using the SAMPLE_VALIDATION_NOTICE_MMS profile solves the issue by displaying full URLs instead of hyperlinks.

• Avoid Italic Text

  Italics, and other text formatting may appear distorted when rendered as an image. Use non-italic text for better clarity.

Step 1: Find the Identifiers and Build the Image Variable

To create the MMS message, you'll reference an email profile using a variable. This variable points to an email profile, which the system renders as an image and attaches to the text message.

1.1 Locate the Identifiers

1. Go to Setup → Email → Vendors

2. Open the email vendor you plan to use

3. In the Vendor Email Template section, locate:

   1. The Vendor Identifier (e.g., DEFAULT)

   2. The Email Identifier (e.g., SAMPLE_VALIDATION_NOTICE_MMS)

1.2 Construct the Variable

Using the identifiers from above, build the variable in this format:

${email.vendorIdentifier.emailIdentifier}

For example:

If your Vendor Identifier is DEFAULT and your Email Identifier is SAMPLE_VALIDATION_NOTICE_MMS, your variable will be:

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS}

You’ll paste this variable into your message body as shown in Step 2.3a below to trigger MMS conversion.

Step 2: Create the Text Message Profile

1. Navigate to Text Msg Profiles, click New

2. Configure Basic Information:

   1. Category: Validation Notice

   2. Identifier: MMS Validation Notice

   3. Ignore Time Restriction: Leave unchecked (False)

3. Craft the Message Body

   1. Include your variable

Example Body

Hi ${primaryDemographic.firstName},
This is InterProse trying to reach you about your account. ${client.doingBusinessAs} placed your account ${debt.clientAccountNumber} with us.
Please review the notice in the provided image: ${email.DEFAULT.SAMPLE_VALIDATION_NOTICE}

How do you want to respond?

I want to make a payment online.
${debt.virtualAgentLoginUrl}?vaRef=PAYMENT

Additional Information
${debt.virtualAgentLoginUrl}?vaRef=INFO

I want to dispute.
${debt.virtualAgentLoginUrl}?vaRef=DISPUTE

Reply HELP for help, STOP to opt out.

Notes on Message Body

• The message uses dynamic merge fields like ${primaryDemographic.firstName} and ${debt.virtualAgentLoginUrl}.

• The variable ${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS} signals the system to render the email profile as an image and attach it to the MMS.

• This allows the consumer to view the validation notice image directly in the message.

Step 3: Save and Test

1. Click Save

2. Test the profile by sending a message to a mobile device

   1. Confirm that the image renders correctly

   2. Check that links in the image are full URLs (not broken links)