Managing Blocked Numbers for Inbound Text Messages

A new screen under the Utilities menu, titled Text Message Blocked Numbers, allows users to manage blocked phone numbers for inbound texts.

• Blocking a Number:

  • Enter a phone number in the text box to block it.

  • Once blocked:

    • All future inbound texts from that number are automatically set to ARCHIVED.

    • These texts do not trigger alerts or workflows.

    • If linked to an account, the texts remain visible in the account's text log.

    • All historical texts from that number are also updated to ARCHIVED.

• Blocked Numbers List:

  • The screen displays all currently blocked numbers.

  • Users can remove numbers from the block list.

• Unblocking a Number:

  • Does not unarchive past messages.

  • Future messages are processed as normal, including user alerts and workflow triggers.