Rainmaker in ACE

Rainmaker is an AI-powered tool, designed to enhance customer engagement across chat, text, and email channels. It facilitates efficient handling of customer inquiries by providing accurate account information and automating responses, especially during times when human agents are unavailable.​

Key Features of Rainmaker in ACE

• Multichannel Support: Rainmaker operates across various communication channels, including VA 2.0, chat, text, and email platforms.

• Automated Workflows: By evaluating inbound messages, Rainmaker can trigger specific workflows based on predefined conditions.​

• Continuous Availability: Rainmaker ensures 24/7 customer support by responding to inquiries even when human agents are not available .​

Enabling Rainmaker in ACE

Setting up Rainmaker is a straightforward process. To activate Rainmaker, follow these steps:

For Chat:

1. Go to Setup → Vendors → Chat.

2. Check the box next to "Enable Rainmaker."

For Text:

1. Navigate to Setup → Vendors → Text.

2. Check the box next to "Enable Rainmaker."

For VA 2.0:

1. Access Setup → Virtual Agent → Profiles.

2. Check the box next to "Enable Rainmaker."

For Email:

1. Go to Setup → Emails → Vendors.

2. Check the box next to "Enable Rainmaker."

Rainmaker Workflow Tools for Text and Email

Rainmaker can be configured to:

• Detect specific language or confirmation in inbound email or text messages

• Trigger custom workflows based on message content

• Automate updates to accounts or send predefined replies

Learn How to Configure Workflows:

Configuring Rainmaker Condition Flow Actions for Inbound Text and Email Messages

Optimizing Rainmaker Prompts: Best Practices for AI Message Handling

Rainmaker Condition Flow Actions: Evaluating Inbound Text & Email Messages

Rainmaker Chatbot

The Rainmaker Chatbot supports specific actions and triggered workflow associated with disputes, escalations, settlements, document requests, and do-not-contact requests. For details, see:

What is Rainmaker Chatbot?