What is Rainmaker Chatbot?

Rainmaker AI Chatbot interacts with consumers in real time. Its primary function is to handle customer inquiries by retrieving accurate account details.

How Rainmaker Works:

Rainmaker functions as a conversational AI chat assistant that:

• Understands and responds to consumer questions in real time.

• Retrieves account data to provide accurate and timely assistance.

• Detects consumer intent (e.g., dispute, escalation, settlement) which can trigger configured workflows.

• Engages with consumers directly when no agents are available.

Contextual Links in Rainmaker AI Chatbot:

Rainmaker Chatbot adjusts its responses based on consumer input:

• First-Time Interactions: New users are directed to their account details or payment options.

• Legal References: References to legal matters prompt a response with a link to the VA 2.0 Contact Us page.

• Sensitive Circumstances: In sensitive situations, such as mentioning a death, Rainmaker offers condolences and provides a link to the VA 2.0 Document page.

• Unable to Assist: A polite response is provided with a link to the VA 2.0 Customer Contact page.

Automated Chat Actions Based on Intent

Rainmaker Chatbot can detect specific intent from consumers and take action accordingly.

Dispute Notification

• When Rainmaker detects that a consumer has confirmed they are disputing their debt:

  • A dispute record is created automatically on the account

  • The dispute record will have a status of DIS

  • The trigger onAfterDispute, if active, is initiated

  • The trigger onAfterChatBotDispute, if active, is also initiated

Escalation Request

• When Rainmaker detects that a consumer has requested escalation:

  • A note is added to the debt notes

  • The trigger onAfterChatBotEscalate, if active, is initiated

    (Best practice: configure a workflow to ensure appropriate responsiveness)

Settlement Request

• When Rainmaker detects that a consumer has expressed interest in settling their debt:

  • The consumer receives a chat message with a link to available settlement terms (if configured)

  • If no terms are available, the consumer is informed via chat message

Document Request

• When Rainmaker detects that a consumer requests a document:

  • If documents are available and visible to VA 2.0, a link to the VA 2.0 Documents page is provided

  • If not, the consumer receives a message explaining that no documents are currently available

Do Not Contact Request

• When Rainmaker detects that a consumer requests no further contact:

  • The following fields in the Debt Information section of the Account Page are set to true:

    • Do Not Mail

    • Do Not Call

    • Do Not Txt

    • Do Not Email

  • The trigger onAfterChatBotDNC, if active, is initiated

Configuring Rainmaker Chatbot:

Setting up Rainmaker Chatbot is a straightforward process. To activate this intelligent assistant, follow these steps:

1. Go to Setup → Vendors → Chat.

2. Check the box next to "Enable Rainmaker."