System Settings in ACE

Updated on 11 Jun 2024
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Configure ACE System settings for monthly goals, login messages, language support, ETL multithreading, and client access authentication. In Maintenance Settings, tailor preferences for deploying new releases to your portal. Choose between scheduled or on-demand methods, and set the day and time for scheduled updates.

Note

While ACE is not deployed/restarted on a daily basis, we retain the right to do so at any time, 24/7, without providing prior notice.

Locating System Settings

Go to Setup → System

Portal Settings Section:

Field	Description
Monthly Goal	Set Agency Monthly Goal
Monthly Fees Goal	Set Agency Monthly Fees Goal
Login Page Message	Set Message for Login Page
Default Client Upload Folder	This is for a Client Access User to drop off files for your admin
Legal Case Allow Other Demos (Deprecated)	This field is deprecated
Maximum Report Rows	limits the number of records allowed in a custom report. A negative value means no limitation
Maximum ETL Threads	Warning: Please consult with support before adjusting. Can cause performance issues and instability. Default is 10threads. Max is 100, Minimum is 1
Require Additional authentication for Client Access Users	This will force all Client Access users to authenticate via two factor email (or via text if you have an active text message vendor set up) once every 30 days
Text Message vendor for authentication texts	Authentication text messages for client access users will be sent from this vendor
Default Bundle Selection for Payments/Payment Plans	When enabled, the system automatically selects the current account to apply to when they’re posting transactions, setting up payment plans, recording disputes or bankruptcy. The bundle lists will also be collapsed by default
Dispute Accounts Separately	When enabled, bundled accounts may be disputed separately

Dispute Accounts Separately
When this option is set to true and multiple accounts are selected for dispute:
Each account will have a separate dispute record created.
Each account's dispute will need to be resolved separately.
Once a dispute is filed, the summary DISPUTED pill includes a quick link to the dispute record (including a link to a single dispute record for multiple bundle accounts when this option is set to false)

Language Support Section:

Field	Description
English	check if yes/leave blank if no
Spanish	check if yes/leave blank if no

Maintenance Settings:

Maintenance settings define the preferred method for InterProse to deploy new releases, or patches to your portal. Please note that emergency updates may still occur outside the parameters defined below.

Field	Description
Method*	On Schedule: Automates updates. On Demand: These maintenance settings define the preferred way for Interprose to update your portal with new releases. NOTE: Emergency updates may still occur outside of the parameters defined below.
Scheduled Day	We recommend Sunday
Scheduled Time	We recommend 7:00 PM

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