Text Message Vendor Tracking Status

Text message vendors in ACE manage the delivery of messages to recipients through mobile carriers. After a message is sent, the carrier reports its tracking status to the text vendor, which then reports back to ACE. This status is displayed in the “Vendor Tracking Status” column in the Text Logs section.

Please Note

Message handling on a consumer's device (for example device spam filtering) may not be returned to the text Vendor. The status of a text message showing in ACE will be the last status the Vendor supplied to ACE.

ITMS Vendor Tracking Status

The following ITMS vendor tracking status codes are reported by carriers:

• SUCCESSFUL: The message was successfully delivered to the recipient's device.

• DELIVERED: The message has been successfully delivered (often synonymous with SUCCESSFUL).

• PENDING: The message hasn't been delivered yet and is awaiting further action.

• INVALID: The destination phone number is invalid, preventing delivery.

• UNREACHABLE: The recipient's device is currently unreachable, possibly due to being powered off or disconnected from the network. Delivery may be retried later.

• UNKNOWN: An unspecified error occurred, preventing delivery. This error is usually transient, and retrying may succeed.

• BLOCKED: The recipient's device is blocking SMS messages from the sender's number.

• CARRIER_UNREACHABLE: An issue with the recipient's mobile network prevented message delivery. This error is often transient and may resolve with a retry.

• SPAM: The message content was flagged as spam by the recipient's mobile carrier, resulting in blocked delivery.

• INVALID_MESSAGE: The SMS message body is invalid, making delivery impossible.

• CARRIER_BLOCKED: The recipient's carrier has blocked the message, often due to identifying the content as unsolicited or malicious.

• TTL_EXPIRED: The message could not be delivered within a specified time frame. This error is usually transient, and the message can be retried.

• OPTED_OUT: The message wasn't sent because the recipient opted out of receiving messages from the sender.

Note

"SUCCESSFUL" and "DELIVERED" indicate the same status and should be treated as such.

SBT Vendor Tracking Status

The following SBT vendor tracking status codes are reported by carriers:

• MESSAGE QUEUED, UNKNOWN CARRIER: Your message has been queued in the platform.

• DELIVERED: The message was successfully delivered.

• SENT TO CARRIER: The message was successfully delivered to the carrier.

• QUEUED TO CARRIER: The message has been queued for delivery to the carrier.

• UNDELIVERABLE: The message was undeliverable, and no explanation was provided by the carrier.

• BLOCKED NUMBER: The carrier has blocked SMS traffic to the handset.

• DEACTIVATED NUMBER: The phone number is no longer in service.

• INVALID CONTENT: No message content was provided, the message was too long, or the message contained invalid characters.