ACE automatically tracks all configuration changes in an audit log. Users with the AUDIT_VIEW permission can access these logs under Utilities → Audit Logs.
Accessing Audit Logs
When accessing the Audit Logs page, users are first presented with a search interface to filter and locate specific logs.
Image Displays Audit Logs Page
Available Filters
Users can refine their search using the following filters:
User: Includes both "Override Username" and "Username" fields.
Object Type: The type of object that was modified.
Operations: The action performed on the object.
ObjectIDs: A comma-separated list of object IDs, unique within their object type.
Date Range: The timeframe in which changes occurred.
Filters are combined using "AND" logic, meaning only logs that match all selected criteria are shown. Leaving a filter empty includes all values for that field.
Understanding Audit Log Details
The Audit Log table provides detailed information about each recorded change, including:
Timestamp: The exact date and time when the change was made.
Override Username: The user who initiated the action, particularly useful when logging in using the "as" keyword (e.g., "Sally as admin").
Username: The actual user account that performed the action.
Operation: The type of action performed on the object (e.g., Create, Update, Delete).
Object ID: The unique identifier of the modified object within its respective object type.
Object Type: The category of the modified object (e.g., FlowActionProperty, HotkeyMacro)
Audit Log ID: The system-generated unique identifier for the audit log entry.
Diff Column: Displays the JSON patch representing the change, formatted according to RFC 6902. The patch describes how to revert the object to its previous state.
Image Displays Audit Log Columns and Details
Comparing Audit Logs
Clicking on an audit log entry opens a detailed comparison screen, where changes are highlighted for better visibility.
Fields in the Comparison Page
Before Dropdown: Selects an earlier version of the object to compare.
After Dropdown: Compares it to the selected or current version.
Showing Changes by Users: Lists all users who modified the object within the selected timeframe.
Restore Button: Reverts the object to the selected "Before" version.
Change Highlights
Green: Newly added or modified values.
Red: Removed values.
Gray: Unchanged properties (can be hidden using the "Show unchanged values" checkbox).
Example of Changes:
The "value" field was updated with a new text description.
The "lastUpdate" timestamp changed to reflect the latest modification.
Additional attributes like "createdBy", "identifier", and "required" remain unchanged but are displayed in the log.
By using this screen, users can review modifications, track historical changes, and restore previous configurations if needed.
Image Displays Detailed Differences
Logged Object Types
The audit log tracks changes for various object types.
(* Indicates objects that frequently change and may require additional review.)
Accounts & Adjustments
account/BankReturnReason
account/Bankruptcy
account/Bundle
account/BundlePreference
account/DebtGroup
account/DebtGroupConfig
account/OwingAdjustmentReason
account/ReceivedAdjustmentReason
account/UserCommission
Accounting & Payments
accounting/BankAccount
accounting/BankAccountEntry
accounting/BankAccountTransDestination
accounting/CommissionRate
accounting/CommissionRateLogic
accounting/Invoice
accounting/InvoiceRemit
accounting/InvoiceTemplate
accounting/RemittanceMethod
accounting/TransactionSpreader
payment/PaymentDestination
payment/PaymentPlan *
payment/TransactionBatch
Client & Customer Data
client/Client
client/ClientLedgerEntry
client/ClientSalesman
customer/Customer *
Communication & Vendor Configurations
email/EmailTemplate
els/ElsVendor
txtMsg/TxtMsgTemplate
txtMsg/TxtMsgVendor
dialer/DialerVendor
dialer/DialerVendorCode
Forms, Letters, and Reports
form/Form
form/FormConfig
form/FormFieldConfig
letter/LetterConfig
letter/LetterSeriesConfig
letter/LetterSeriesConfigLetter
letter/MailReturnReason
report/ReportTemplate
Hotkey Actions
hotkey/HotkeyMacro
User Roles & Worklists
user/Role
user/User *
user/UserCommissionTier
Worklist
worklist/WorklistSortField
Virtual Agent (VA) Preferences
va/Preferences