Features related to the list below were deployed on October 24, 2021
For more information about each topic, please use this link to review the "Take a Closer Look" section of the "Release Notes for ACE 10/24/2021" and use the links below to review additional details related to each specific topic. To see each link, hover over a topic below the described "Need".
Need: Prevent restricted accounts from coming up in worklists
- Restricted accounts in worklistsRestricted accounts in worklists
Need: Restricted account tools
- Setup -Compliance Page (+ compliance fields for SQL, Logic & Letters/Letter Vendor)
- Restricted Accounts(+ restricted account field for SQL, Logic & Letters/Letter Vendor)
Need: Restricted account data workflow access
Need: A method to identify 7 calls/contact attempts in 7 consecutive days
- Attempted Contacts, Contacts and Connected Call "In Window" Statistics (+ "In Window" fields for SQL, Logic & Letters/Letter Vendor)
Need: Firewall restriction override for consumer allowed contact within 7 day period (prior express consent)
*Please note: this development, originally scheduled for this Phase 2 release has been rescheduled for Phase 3 of the ACE Development Plans.