What is Forwarding?
Forwarding allows accounts to be sent from your system to another vendor or system for handling.
Forwarding includes:
Vendors – where accounts are sent
Distributions – how accounts are selected and assigned
Placement Batches – records of what was forwarded
Recalls – how accounts are returned
Forwarding Models
ACE supports two forwarding models:
Standard Forwarding
Accounts are sent to an external vendor or system for handling.
One-time account transfer
No ongoing synchronization
Vendor manages account activity after forwarding
ACE2ACE Forwarding
Accounts are sent between ACE systems and remain synchronized.
Accounts stay linked between systems
Transactions and updates sync automatically
Uses API communication and callbacks
Key Difference
Standard Forwarding: Send accounts and manage externally
ACE2ACE Forwarding: Send accounts and keep systems synchronized
When to Use Each Model
Use Standard Forwarding when:
Sending accounts to third-party agencies
No ongoing updates are required
Use ACE2ACE Forwarding when:
Sending accounts between ACE systems
Real-time updates and synchronization are required
How Forwarding Works
High-Level Flow
Configure a Forwarding Vendor
Define a Distribution to select accounts
Run the distribution to forward accounts
Review results in Placement Batches
Search forwarded accounts as needed
Use Recall Methods to bring accounts back