ITMS (InterProse Text Message Service) in ACE

InterProse Text Message Service (ITMS) supports Multimedia Messaging Service (MMS) and Short Message Service (SMS) functionality.

Please Note

MMS has limitations:

• MMS is only available for outbound text messages

• A single image or attachment may be included per message

• If multiple files are identified for attachment, a document will be selected over an images or other media types

Please use the links below to review details associated with ITMS.

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.1 - Requesting ITMS

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.2 - ITMS Opting in and Opting Out

• How can a consumer be opted in for ITMS SMS messages?

• How can a consumer be opted out?

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.3 - ITMS Agent Text Management

• How does an agent know a text has been received in ACE?

• How does an agent view a text that has been received?

• How does an agent respond to a text that has been received?

• How can agents be prevented from customizing responses to texts?

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.4 - ITMS Supervisor Text Management

• How does a supervisor know a text has been received in ACE?

• How does a supervisor view and/or link a text that has been received?

• How can a supervisor view a list of unanswered text messages?

• How can a supervisor respond to unanswered text messages?

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.5 - ITMS Setup in ACE

• What is required to set up ITMS?

• Where can default text messages be managed?

• How can we add custom text messages?

• What variables are available for text messaging?

ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.6 - ITMS Workflow Setup in ACE

• Should I automate text message workflow in ACE?

• How can secure payment reminder texts be scheduled automatically in ACE?

• How can payment receipt texts be scheduled automatically in ACE?

• How can workflow be put in place so a consumer can be texted a link to authorize a payment plan in the Virtual Agent?

• How can promise plan reminder texts scheduled automatically in ACE

• How can payment failure and NSF texts be sent automatically in ACE?

ITMS Text Message Compliance and Best Practices

• Why is it important to stay within carrier limits for media size in MMS messages?

• What types of content are permitted in text messages sent for debt collection purposes?

• What types of content are prohibited in debt collection text messages, and why?

• Why should third-party URL shorteners be avoided in text messages?

• What are best practices for crafting effective and compliant message content?

• How should opt-out instructions be included in text messages?

• What are the best practices for message frequency and timing when communicating with consumers?

• What is the character limit for standard SMS messages using GSM encoding versus UTF-16 encoding?