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ITMS (InterProse Text Message Service) in ACE
Please use the links below to review details associated with ITMS.
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.1 - Requesting ITMS
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.2 - ITMS Opting in and Opting Out
How can a consumer be opted in for ITMS SMS messages?
How can a consumer be opted out?
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.3 - ITMS Agent Text Management
How does an agent know a text has been received in ACE?
How does an agent view a text that has been received?
How does an agent respond to a text that has been received?
How can agents be prevented from customizing responses to texts?
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.4 - ITMS Supervisor Text Management
How does a supervisor know a text has been received in ACE?
How does a supervisor view and/or link a text that has been received?
How can a supervisor view a list of unanswered text messages?
How can a supervisor respond to unanswered text messages?
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.5 - ITMS Setup in ACE
What is required to set up ITMS?
Where can default text messages be managed?
How can we add custom text messages?
What variables are available for text messaging?
ACE.SETUP.VENDORS.TEXT_MESSAGE.ITMS.6 - ITMS Workflow Setup in ACE
Should I automate text message workflow in ACE?
How can secure payment reminder texts be scheduled automatically in ACE?
How can payment receipt texts be scheduled automatically in ACE?
How can workflow be put in place so a consumer can be texted a link to authorize a payment plan in the Virtual Agent?
How can promise plan reminder texts scheduled automatically in ACE
How can payment failure and NSF texts be sent automatically in ACE?