ITMS Setup in ACE

Msg Opt In

Reply YES to receive msgs from ${customer.companyName}. Reply HELP for help, STOP to cancel. Std. msg&data rates apply.

Msg Opt In Pin

Your pin to receive msgs from ${customer.companyName} is ****. Reply HELP for help, STOP to cancel. Std. msg&data rates apply.

Msg Opted In

Thank you for agreeing to receive msgs from ${customer.companyName}. Reply HELP for help, STOP to opt out. Std. msg&data rates apply.

Msg Opted Out

You are unsubscribed from ${customer.companyName} msgs. Reply SIGNUP to subscribe again.

Msg Help

Reply STOP to stop receiving msgs. Call ${customer.companyName} at ${customer.phone} with questions. Access your account at ${debt.virtualAgentLoginUrl}.

Msg Link

Access your account here ${debt.virtualAgentLoginUrl}.

Msg Unknown Number

Reply with your NAME and ACCOUNT #.

Msg Welcome

Reply with your NAME or ACCOUNT #.

Msg No One Available

We'll respond as soon as possible or call us at ${customer.phone} and access your account at ${debt.virtualAgentLoginUrl}.

Msg Additional Authentication

DO NOT share this sign in code. We will NEVER call you or text you for it. Code: ${authentication_code}

Msg Contact Us

Text YES to 360-123-4567

${debt.debtID}

ACE customer account number (agency # / debtID)

${debt.virtualAgentLoginUrl}

Link for the consumer to directly log into their ACE account using the Virtual Agent

${debt.lastPromisedPaymentAmount}

Amount of the most recent payment promised by the consumer

${bundle.currentBalance}

Current balance of the debt or account

${paymentPlanSchedule.amount}

Amount scheduled for payment according to the payment plan

${paymentPlanSchedule.paymentDate}

Date on which a payment is scheduled according to the payment plan

${debt.promisedPaymentAmount}

Amount of a payment promised by the consumer

${debt.promisedPaymentDate}

Date on which a promised payment is scheduled

${paymentTrans.amount}

Amount of a payment transaction

${paymentTrans.paymentTransID}

Unique identification number for a payment transaction

${customer.companyName}

Name of the customer's company, if applicable

${primaryAgent.firstName}

First name of the primary agent associated with the account

${primaryAgent.phone}

Primary phone number of the primary agent

${primaryAgent.phoneExt}

Phone extension of the primary agent, if applicable

${customer.phone}

Customer's phone number

${customer.address1}

First line of the customer's address

${customer.address2}

Second line of the customer's address, if applicable

${customer.city}

City where the customer is located

${customer.state}

State or province of the customer's address

${customer.zip}

ZIP or postal code of the customer's address

${debt.nextScheduledAmount}

Amount of the next scheduled payment, including any applicable service fee

${bundle.nextScheduledAmount}

Amount of the next scheduled payment for the bundle, including any applicable service fee