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Understanding Text Categories
- 03 Nov 2023
- 1 Minute to read
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Understanding Text Categories
- Updated on 03 Nov 2023
- 1 Minute to read
- Contributors
- Print
- PDF
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Understanding Text Categories
Before creating a text profile, familiarize yourself with different text categories:
| Category | Description |
|---|---|
VALIDATION_NOTICE See Validation Notice Dates for additional information. | The Validation Notice Category includes system automated workflow at the account level that will populate the following account fields:
ACE does not receive data from the customer's email host on returned validation notices, so the return date must be updated manually or through a file with this information. |
| ADDITIONAL_NOTICE | Any notice that is not a Validation Notice or Limited Content Notice |
| LIMITED_CONTENT | A customer can use this category to distinguish notices that may qualify as "limited content" now or in the future |
| INFORMATION | A customer can use this category for messages unrelated to collecting on a debt |
| FIRST_PARTY | This is for first party debt |
| OTHER | All notices are defaulted to the category "OTHER" if a category was not explicitly selected when the profile was created (when "Letter Category" was not an established required field) |
| INVITATION | A customer can use this category to send invitations to opt in |
Image Displays Text Msg Profile Section
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