Before creating a text message profile, it’s important to understand the different text categories and their specific uses. These categories help ensure that messages are appropriately categorized and handled within compliance limits.
Please Note
Always consult your compliance or legal team to ensure your messaging aligns with applicable laws and regulations. This guide does not provide legal advice.
Category | Description |
|---|---|
VALIDATION_NOTICE See Validation Notice Dates for additional information. | The Validation Notice Category includes system automated workflow at the account level that will populate the following account fields:
ACE does not receive data from the customer's email host on returned validation notices, so the return date must be updated manually or through a file with this information. |
ADDITIONAL_NOTICE | Any notice that is not a Validation Notice or Limited Content Notice |
LIMITED_CONTENT | A customer can use this category to distinguish notices that may qualify as "limited content" now or in the future |
INFORMATION | Use this category for non-debt related messages. Messages in this category are excluded from the Maximum Contact Attempts limit. Messages in this category are not restricted to the standard valid time window (8 AM – 9 PM) that is configured in the Text Vendor Information section, allowing timely delivery of communications such as payment receipts or confirmation messages. |
FIRST_PARTY | This is for first party debt |
OTHER | All notices are defaulted to the category "OTHER" if a category was not explicitly selected when the profile was created (when "Letter Category" was not an established required field) |
INVITATION | A customer can use this category to send invitations to opt in |
Image Displays Text Msg Profile Section