Before creating a text message profile, it’s important to understand the different text categories and their specific uses. These categories help ensure that messages are appropriately categorized and handled within compliance limits.
Category | Description |
|---|---|
VALIDATION_NOTICE See Validation Notice Dates for additional information. | The Validation Notice Category includes system automated workflow at the account level that will populate the following account fields:
ACE does not receive data from the customer's email host on returned validation notices, so the return date must be updated manually or through a file with this information. |
ADDITIONAL_NOTICE | Any notice that is not a Validation Notice or Limited Content Notice |
LIMITED_CONTENT | A customer can use this category to distinguish notices that may qualify as "limited content" now or in the future |
INFORMATION | Use this category for non-debt related messages. Messages in this category are excluded from the Maximum Contact Attempts limit. |
FIRST_PARTY | This is for first party debt |
OTHER | All notices are defaulted to the category "OTHER" if a category was not explicitly selected when the profile was created (when "Letter Category" was not an established required field) |
INVITATION | A customer can use this category to send invitations to opt in |
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