Release Notes 10/15/2023

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InterProse ACE Virtual Agent 2.0

In July, while attending the ACA, some of you had the opportunity to preview the InterProse ACE Virtual Agent 2.0.

If you haven't had the opportunity to see it in action or if you would like another look, please reach out to sales@interprose.com to schedule a demonstration.

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Since it's launch on June 19th, Live Chat has been providing our customers with a convenient and efficient way to get assistance with ACE related queries and issues.

Here's a quick recap of what Live Chat offers:

• Availability: Live Chat is now accessible from 5 a.m. to 5 p.m. Pacific Time, Monday through Friday.
• Accessibility: You can access Live Chat by clicking on the "Chat" button located in the lower left corner of "Get Help" and "My Tickets" pages accessed from the Help menu. Please note that only admin users have access to this feature.

Using Live Chat, you can:

• Ask questions about our software.
• Receive troubleshooting tips and guidance.
• Report any issues or challenges you might be facing.

 If you haven't had a chance to explore Live Chat yet, we encourage you to give it a try. Should you have any questions about using Live Chat or if you need further assistance, please do not hesitate to contact us. Your satisfaction and success with our software remain our top priorities.

Warm regards,

The InterProse Customer Support Team

Payment Plan Deactivation - Delay for 1st NSF

In Payment Destinations, there is a new option related to ACH payment plans and NSF payments. When "Intelligent Failure" is set to true, a related payment plan will not be deactivated when a single payment is returned with an R01/NSF. The NSF payment  will be added back to the end of the payment plan. If a subsequent payment NSFs, the payment plan will be deactivated.

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Resolving Slowness - ACE Performance Resolution

Many customers experienced slow transitions between one action and the next while working in ACE during the week of September 12, 2023.

We understand the level of frustration resulting from this situation and our team took action to identify and rectify the cause of this problem. We discovered an under-provisioned cache server was at issue. To prevent similar occurrences in the future, measures were taken to upgrade the server and ensure notification alarms are in place.

We're committed to taking the steps necessary to prevent disruptions to your business and maintain an efficient and productive user environment.

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 Fixed These:

• Customer security credential passwords were showing up as read only for admin users. Credential passwords are now editable by admin users.
• ACE SFTP has been updated to a newer version. Some customers have experienced problems due to the incompatibility of older SFTP versions. Backward compatibility has been put in place to support some older versions with ACE. Customers who experience any related problems should report them to support.
• A problem with a feature used to split Amex & Discover batches for a payment destination was discovered and has been fixed.
• Action Paths fired by a client access user were sometimes creating notes as the client access user. Now they are stamping notes as the job user.
• A problem was identified where phone log records were not showing the correct call count numbers after a primary bundle member changed. The problem has been fixed.
• The default text in the “Msg Contact Us” default ITMS message was erroneously removed and has been replaced.
• The Phone Logs: Export Recordings job task was not locating and exporting recordings as expected. The job task has been fixed.
• When Document Upload was selected as one of the activities to set the Last Work Date per Account Workflow Actions, it was not resulting in the account being identified as worked. That has been fixed.
• Previously, when a url to the ACE application was entered into an Email Profile/Template, the client code portion of the url was being replaced with ../

For example:

http://acme.interprose.com/documents/invoices/invoice_123.pdf

was shown as: ../documents/invoices/invoice_123.pdf

That has been corrected and now it is shown as entered