ACE Release Notes - 03/15/2019

Hi (oops, I don't have your first name in our database!),

Below are the updates and fixes we will be pushing out to all of our customers.

We can’t wait to deliver further improvements to you in the months ahead!

All the best,

Your friends at The InterProse Corporation

Announcement - State of ACE 2020!

State of ACE is our annual video conference about everything ACE! This year's event will have a statement from our CEO followed by a showcase of many new features and reports recently added to the application. Our CTO will also speak about exciting new features on the horizon. During the presentation, feel free to ask questions through our chat interface. 

State of ACE will occur at 11AM PDT  April 15th, all of our customers are welcome to attend. In the near future an email will be sent out containing more details, including how to connect to the event. We look forward to showing you how ACE has improved!

Cool New Upgrades

No Rest for the Weary Programmer!

Analytics/ SQL designer

Newly Accessible Database Table

The table commission_rate has been made accessible to ACE custom reports through the SQL designer and analytics services. 

Debt Information Fields

New Statute of Limitations Age Date Field

A new data field has been added that automatically stores the number of days between the current date and the debts Statute of limitations date. The value is negative until the Statute of limitations date has been reached. This field will allow users to design workflow based on X days before or after the SOL date. Statute of Limitations need to be configured for each relevant state under setup>states for this field to be populated.

New features

Security Credential Manager

ACE has expanded its key store section to include credentials used in specific locations of the application. This primarily involves username/password sets that would be used to communicate with external services such as payment destinations or file transfers. All existing passwords for these items have been automatically transferred to the security credentials section located under the setup menu. Please see the 'Take a closer look section' for more details.

Virtual Agent

Short URL Capability

It is now possible to send debtors a shortened auto login URL for quick access to the virtual agent payment system via Letter/Email. To use this feature, incorporate the 'debt.generateVirtualAgentLoginUrl' field into your letter/email templates. Including a short URL allows the debtor to skip the login process and go straight to setting up a payment/payment plan.

Please see the "Letters New Letter Template and Associated Letter Profile" article via the help>get help menu within ACE for further instructions on setting up and modifying letter templates.

Reports

Report Formatting changes

The Agent Performance Summary, Agent Commission Detail, and Client Inventory reports have had their formatting improved. These reports will be more in line with our other core reports.

Credit Reporting

Updates to Metro2 file for non-collection agency customers

A couple changes have been made to the Metro2 file generated by ACE that are specific to non collection agency customers. 

• If an account is reported as status 11 (account current), the account balance reported will always be zero.
• The method ACE uses to calculate the original charge off amount has been adjusted to improve accuracy. 

Commission Rates

Salesperson Commission

It is now possible to base salesperson commission rate off of either transaction or commission amount. This can be set within each client profile under salesman commission. 

Coming Soon

SSH Security Key Storage 

In the near future ACE will expand its security credential feature to support SSH functionality in addition to its current PGP key store function.

 Take a Closer Look!

Credential Manager

 ACE's central location for storing PGP keys has been renamed to 'Security Credentials' and expanded to contain all Username/password sets ACE uses to interact with external programs. Currently all ACE credentials are stored within the Specific task that uses them, primarily in job tasks used to export/import files in/out of ACE or within payment destinations. Moving credentials to one location removes the need to track down Multiple locations a credential might be used in the event of a change. Simply updating the credential profile would subsequently update it in all locations where it is used. 

With the 3/15 release, all credentials will be automatically migrated to the security credentials section located under Setup>Security Credentials. Each credential that is associated with a job or payment destination will have a profile automatically created within the credential manager as shown below:

Within the credential profile you may enter an identifier for the credential, the associated username/password, and a description of what that credential is for:

If you wish to use the credential with a job or payment destination, navigate to that destination and select the credential from the new security key drop-down menu as shown below:

Within a job:

Within a payment Destination:

Going forward, If you wish to add/modify credentials associated with an external application, you will have to do so from the credential manager. After the credential has been created it can be assigned to the relevant task via the demonstrated drop-down menu.

Making Things Right

- Fixed a bug that prevented phone number verification date from being populated when a phone number was verified

- Fixed a bug that prevented the onAfterDebtCancelInsert trigger from cancelling an account when triggered by a client access user.

- Fixed an issue that caused an error when building a logic block using the field 'flag identifier'.

- Restricted use of special characters (&;'"<>!) when naming action paths, attempting to use these characters will display an error. 

- Fixed an issue that prevented users from manually zeroing out the commission rate bucket in a transaction at the time of posting.

- Fixed an issue that allowed users with the permission PAYMENT_MANAGE to view the setup menu.

- If a user attempts to void an invoiced transaction, the system will prevent the void and inform the user that the transaction has been invoiced. 

Community Forums

Join the conversation

Discuss with other customers what they are doing with ACE. To access the community forums go to Help > Get Help and scroll down to the Community link. Or, if you are logged into the knowledgebase you can directly go to https://interprosehelp.zendesk.com/hc/en-us/community/topics.