VA 2.0 State Fee Configuration

Virtual Agent (VA) 2.0 can display applicable service fees to consumers during the payment or payment plan setup process. These fees are based on the state-level configuration and must also be supported by the appropriate Virtual Agent custom text prompt.

Step 1: Configure State-Level Service Fees

Service fees for credit card and ACH transactions are configured in Setup → States → States.

For instructions on how to set these up, refer to the article:

State and Statute of Limitations Configuration

Please Note:

• Service fees are configured in the payment fees section of each payment destination.

• Payment fees can be configured as a flat fee, a percentage, or both.

• In VA 2.0 Payment Destinations are defined in the Payment Options section.

Step 2: Enable State Fees Display in VA 2.0

To display the configured service fee(s) in VA 2.0, follow these steps:

1. Go to Setup → Virtual Agent → Profiles

2. Scroll to the Contact Information section.

3. Download the customText.json file.

For instructions on modifying the Custom Text File see Custom Text in VA 2.0

Step 3: Add Service Fee Prompt in Custom Text File

Include the correct prompt in the Virtual Agent Custom Text file to display the fees.

Use the following structure:

"plan_dialog_fees_prompt": "Processing fees of {fees :string} will be billed separately on your statement by our payment processor, for each individual payment in your payment plan. If you wish to avoid this fee you can choose to pay via Bank Account/ACH."

• The {fees :string} variable dynamically displays the configured service fee based on the consumer’s state and selected payment method.

• The message will be shown whenever a consumer enters a payment or payment plan in VA 2.0.