Voiding payments in ACE allows you to correct incorrectly posted payments. When a payment is voided, a record is added to the account to indicate that the payment was voided.
Here's how to do it:
Single Payment Void
- Open the Account
- Click on Transactions
Image Displays Transactions Button
- Locate the Received Section
- Click on the Transaction Link
Image Displays Transaction Link
- The transaction page will display
- Click Void in the Transaction Information Section
Image Displays Void Button
- A dialog box will prompt you to Confirm Void, Click Yes
Image Displays Dialog Box
- ACE will confirm the Transaction Voided
Image Displays Transaction Voided Button
Why Void a Batch for Payment Correction?
Voiding a batch is especially useful when multiple payments within that batch need correction. Instead of voiding each payment individually, voiding the entire batch streamlines the process, ensuring that all payments within the batch are voided simultaneously.
Note
Voiding a batch can only be done with a manual mixed payment destinations.
Batch Void
- Transactions-Batches-Opened
- Select the Batch
- Within the Batch Options Section, Click Void
Image Displays Voiding a Batch
- A dialog box will prompt you to Void Batch, click Yes
Image Displays Dialog Box
- ACE will confirm the Batch Voided
Image Displays Batch Voided Successfully
For more details on modifying payments, please review Modifying A Payment