Voiding a Payment or Multiple Payments

Voiding payments in ACE allows you to correct incorrectly posted payments. When a payment is voided, a record is added to the account to indicate that the payment was voided. 

Here's how to do it:

Single Payment Void 

• Open the Account
• Click on Transactions

Image Displays Transactions Button

 

• Locate the Received Section
• Click on the Transaction Link

Image Displays Transaction Link

 

• The transaction page will display
• Click Void in the Transaction Information Section

Image Displays Void Button

 

• A dialog box will prompt you to Confirm Void, Click Yes

Image Displays Dialog Box

 

• ACE will confirm the Transaction Voided

Image Displays Transaction Voided Button

 

Why Void a Batch for Payment Correction?

Voiding a batch is especially useful when multiple payments within that batch need correction. Instead of voiding each payment individually, voiding the entire batch streamlines the process, ensuring that all payments within the batch are voided simultaneously.

Batch Void

• Transactions-Batches-Opened
• Select the Batch 
• Within the Batch Options Section, Click Void

Image Displays Voiding a Batch

 

• A dialog box will prompt you to Void Batch, click Yes

Image Displays Dialog Box

 

• ACE will confirm the Batch Voided

Image Displays Batch Voided Successfully

 

For more details on modifying payments, please review Modifying A Payment