Configuring an Email Vendor

This guide provides step-by-step instructions for setting up an email vendor in ACE.

In ACE, you have the option to set up both outbound and inbound emails. For Two-Way Email functionality, please contact sales@interprose.com.

Configure the Email Vendor

1. Go to Setup → Email → Vendor

2. Fill in the following sections.

Vendor Information Section

1. Label

2. Identifier

3. Active

4. Send Via AWS (preferred method, see Configuring Outbound Email Settings for details.)

5. Enable Rainmaker

Outbound - SMTP Settings Section (Alternative Method)

This section appears if you are not using Send via AWS for outbound email. While SMTP is a standard protocol for sending email messages between servers, Send via AWS is the preferred and recommended method for configuring outbound emails.

• Refer to Outbound - SMTP Settings  for details.

Inbound Settings Section

This section is used to set up how incoming emails are handled. Inbound Settings allow ACE to retrieve emails from a mail server using the POP3 (Post Office Protocol version 3) standard.

Please Note:

If you need Inbound Settings configured in your ACE environment, please contact sales@interprose.com.

InterProse will configure the following based on the selected retrieval type:

If using POP3 (Inbound Retrieval Type = POP3)

Provide the following information to InterProse:

• POP3 Host (e.g., pop.gmail.com)

• POP3 Port (typically 995 for secure connections)

• POP3 Username (full email address)

• POP3 Password (associated password)

InterProse will enter this data and notify you when configuration is complete.

If using Microsoft 365 (Inbound Retrieval Type = MICROSOFT_365)

InterProse will configure:

• POP3 Username (email address used for the inbox)

Then, InterProse will notify you to complete the following in ACE:

1. Register: Click this button to be redirected to Microsoft 365 and authorize ACE.

   1. Note: Ensure you are logged out of all Microsoft accounts before proceeding. Log into the specific account from which you want to send emails (e.g., support@yourcompanyname.com vs. first.last@yourcompanyname.com).

2. Access Token: After successfully registering and accepting application permissions, the Access Token field will automatically populate with the access token.

From Settings Section

This section allows you to specify default settings for outgoing emails.

1. Default Email From Name: (Visible only when using "Send via AWS") Enter the name that will appear as the sender.

2. Default Email From: (Visible only when using "Send via AWS") Enter the email address that will appear as the sender.

3. Email Upload User: Specify the ACE user who will receive a notification via email when a file is uploaded.

4. Max Attachment Size (MB): Set the maximum size for email attachments.

5. Send Emails Between 8 am and 9 pm Only: Restrict email sending to these hours.

6. Max Invitations: Set the maximum number of email invitations that can be sent.

Email Supervisors Section

1. Supervisors

2. Use Round Robin priority?

3. Alert Delay in minutes

Email Test Section

1. Test Email Address (test button)

Vendor Email Templates Section

There are a subset of default email profiles that you can access. You have two options for creating new templates:

• Here: Create new templates directly in the Vendor Email Templates section.

• Setup → Email → Profiles: Alternatively, you can create new templates in the Setup → Email → Profiles section and then select the respective "vendor" in the Email Vendor ID field for association.

Inbound Email Job

1. Create the following job to receive inbound emails in ACE:

   1. Label: Pop Email

   2. Description

   3. Schedule: Recommend 15 minutes

   4. Tasks: “Email: Pops email from remote server”

      1. Description: Removes and stores email from a remote server

      2. Active: True

      3. Email Vendor: Select email vendor

Inbound Email Trigger

The onEmailInbound trigger is initiated after email is received:

• When a job with the “Email: Pops email from remote server” job task runs.

• Or, after the job is run and an unlinked email is linked to an account in the Email Manager.

Refer to Available Triggers in ACE and When They Initiate for additional email triggers.

Note

For multiple domains, configure different email vendors.