This guide outlines the process of setting up outbound email delivery, offering two options: sending via AWS (Amazon Web Services) or using SMTP (Simple Mail Transfer Protocol).
Note
Before proceeding, ensure that all emails from ACE to clients and consumers are represented as coming from your company.
Email Domain Host:
Your email domain host manages and hosts your email domain, handling services like sending, receiving, and storing emails. They also manage DNS settings, which are crucial for email delivery. Common examples of email domain hosts include Google Workspace, Microsoft Exchange, and GoDaddy.
Understanding Key Terms:
DNS (Domain Name System): Acts as the internet's address book, ensuring your messages reach their intended recipients.
DKIM (DomainKeys Identified Mail): Provides a digital signature, verifying the integrity and authenticity of your emails.
Send Via AWS (Preferred Method):
Using AWS for outbound email delivery is preferred.
Contact ACE Support: Provide your hosted email domain name to ACE support to begin the setup.
Verification and Keys: ACE support will provide a domain verification key and DKIM keys for verification.
Access your domain's DNS management settings:
DNS Configuration: Use the provided keys and DNS configuration info from your email host to set up DNS settings for connectivity between your system and AWS.
Enable Send Via AWS
Go to Setup → Emails → Vendors.
Check Send Via AWS to enable.
Note
For DNS configuration assistance, contact your email domain host directly.
Outbound-SMTP Settings Section (Alternative Method):
If using AWS isn't possible, you can set up SMTP as an alternative.
Contact Your Email Domain Host: Obtain SMTP details from your host.
Go to Setup → Emails → Vendors, locate SMTP Settings.
SMTP Host
SMTP Port
SMTP Username
SMTP Password
SMTP Security Type: Select (SSL/TLS) based on your host's information.
