ACE Release Notes - 2/14/2021

Hi (oops, I don't have your first name in our database!),

Below are the updates and fixes we will be pushing out to all of our customers. 

We can’t wait to deliver further improvements to you in the months ahead!

We are expecting the downtime for deploying this update to be ten to fifteen minutes.

All the best,

Your friends at The InterProse Corporation

Cool New Upgrades

Account View

Do Not Email Checkbox:

A new check box for 'Do Not Email' has been added to the debt information page. Checking this box on an account will exclude it from any electronic mail communication even if an individual email address is opted in on the account.

Bundle Member Removal Note:

Whenever a bundle member is removed from a bundle, a note will be created on the bundle primary indicating which account was removed and when it occurred. Previously only the removed bundle member had a removal note.

Client Management

Client profiles list fields:

The field 'Client last assignment date' has been added to the list of available fields for display in the client profiles list.

Credit Reporting

Credit report Specific Buckets:

Admins can now specify which buckets are included when calculating the total balance for accounts credit reported under each client: 

These settings are controlled in each client profile (Clients>profiles) and can be found in the preferences form.

ETL

ETL Page optimizations:

The primary page used when viewing or creating ETL profiles has had its performance dramatically improved. Load times when first opening an ETL profile or making changes to it should be much faster.

Responsible Party

RP Account Notation:

When creating an RP account from an already existing accounts demographic (spouse for example), the system no longer notates demographic changes to the original account. Instead the system will create a note indicating that a new RP account has been created. 

User Management

Un-Delete Users:

It is now possible to un-delete soft deleted users, typically when a user is deleted it remains in the user list with a deleted tag attached:

Click on the deleted user and press the 'undelete' button, the user profile will now be active:

Please note that by default the user menu filters out inactive users. To see all your locked and deleted users you will need to clear the filter criteria from the search bar in the upper right of the user menu.

Take a Closer Look

Making Things Right

- Fixed a bug that caused the dialer code action menu to duplicate its list of actions every time it was opened.

- Fixed a bug preventing a user from moving to the next account in a worklist after  cancelling an account.

- Fixed an inventory designer bug with the 'account last update age' field that caused it to return a zero value.

- Fixed an issue with the core transactions report that was causing client charges to show in un-invoiced totals even when they had been invoiced.

- Fixed an issue that caused the system to not save an accounts status code in a transaction record. 

- Fixed an issue that prevented the account ETL loader from properly processing phone extensions.

- Fixed an issue where manually removing an account from an exclusive worklist was not generating a worklist change note.

- The global phone deactivate action now reassesses phone number priority when a number is deactivated.

- Fixed an issue preventing the Statute of Limitations from updating when a reversal occurs.

- Fixed an issue preventing currency amount from loading properly via legal case loader.

- Fixed an issue preventing zero commission amounts from being loaded via transaction ETL profile.

- Fixed a bug preventing Spanish audio from registering when using the 'register voice' function in the virtual agent settings.

- Fixed a bug that prevented the accounts table within a legal case from displaying the summed total for each individual bucket. 

- Fixed an error that would sometimes occur when saving a custom form via 'Apply' action to save the change. 

Heading

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Join the ACE User Forum in Slack^® Today!

Recently, InterProse chose to partner with AccountsRecovery.net to leverage their FREE industry Slack workspace offered to the ARM industry. We saw this as an opportunity to not only bring a modern user forum format, but also encourage our customers to engage more in the in the excellent resources AccountsRecovery.net provides its readers and content sponsors. 

Just like all of the webinars provided through AR.net, there are no costs associated with this Slack application and the forum is run by ACE users, for ACE users. Click the link below and ask Mike Gibb or Aaron Reiter through the Slack platform to add you to the private #InterProse channel!

https://join.slack.com/t/accountsrecovery/shared_invite/zt-ko1rav47-60SqQYEnSSWnUauKi7tFaQ