Release Notes 09/17/2023

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You are cordially invited...

In July, while attending the ACA, some of you had the opportunity to preview the InterProse ACE Virtual Agent 2.0.

Last month, we provided a sneak peek of this exciting update in our release notes.

For our trailblazing customers, we are delighted to extend an invitation to schedule a transition to Virtual Agent 2.0. If you are eager to explore our cutting-edge payment portal, please feel free to reach out to sales@interprose.com. 

We are taking measured steps toward transitioning all our customers to this enhanced platform and would love to hear from those who are eager to embrace this innovation.

Thank you for your continued partnership with InterProse.

Live Chat

Since it's launch on June 19th, Live Chat has been providing our customers with a convenient and efficient way to get assistance with ACE related queries and issues.

Here's a quick recap of what Live Chat offers:

• Availability: Live Chat is now accessible from 5 a.m. to 5 p.m. Pacific Time, Monday through Friday.
• Accessibility: You can access Live Chat by clicking on the "Chat" button located in the lower left corner of your screens within the Help menu when choosing "Get Help" or "My Tickets." Please note that only admin users have access to this feature.

Using Live Chat, you can:

• Ask questions about our software.
• Receive troubleshooting tips and guidance.
• Report any issues or challenges you might be facing.

If you haven't had a chance to explore Live Chat yet, we encourage you to give it a try. Should you have any questions about using Live Chat or if you need further assistance, please do not hesitate to contact us. Your satisfaction and success with our software continue to be our top priorities.

Warm regards,

The InterProse Customer Support Team

Action Code Action Path List

The ability to run an Action Path from an Action Code has been available from ACE for some time. There is a new option that simplifies the process. There is now a drop down list where an Action Path can be selected by name to run when an Action Code is used by an agent. The option to set up an Action Code to run an Action Path by Flow Action ID number remains available.

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Print a Letter Locally Using an Action Path

There is a new Flow Action called "Print Letter" that can be set up to run when an Action Path is fired. The Flow Action requires a Letter Profile and a Letter Output Vendor. Both selected options must work for a locally printed letter in order for the Flow Action to work correctly.

The only way to run this type of Action Path effectively is to set it up to be fired from an Action Code. See the "Action Code Action Path List" article above related to running an Action Path from an Action Code.

When set up properly, an agent can Apply the Action Code and the letter will be downloaded to the agent's device so it is available to print.

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Image Displays Fewer Bugs...More Butterflies

 

Fixed These:

• There was a problem identified where an action, such as sending a letter, was erroneously applied to the wrong account due to a multiple tab browser conflict. A fix has been put in place to address the problem and it is no longer replicable.
• The Print Letter Profile list in an Action Code was not including all available letter profiles. It is now.
• The wrong username was sometimes showing for audit logs. That has been corrected.
• Changes to allow additional ETL file types resulted in some types being rejected. That has been fixed.
• A performance issue in the zip code update task has been resolved.