Creating a Validation Notice MMS Text Msg Profile

This guide explains how to create a Validation Notice MMS profile using an email template attachment.

Validation Notices can be delivered as:

• PNG images

• PDF attachments

• Password-protected PDF attachments

The attachment type is determined by the email template variable used in the text message profile.

Note

For an overview of MMS attachments, supported attachment types, and how email templates are converted into MMS attachments, see Creating MMS Attachments

Choosing an Attachment Type

Select the attachment type that best fits your communication needs.

Prerequisites:

Before creating a Validation Notice MMS profile, ensure the following have been configured:

• An Email Vendor

• A Validation Notice Email Template

• The Email Vendor Identifier

• The Email Template Identifier

If you need assistance locating these values, see Creating Email Profiles.

Considerations

Review the following considerations before configuring a Validation Notice MMS profile.

Hyperlinks

• Hyperlinks within an email template are not clickable when the template is rendered as a PNG image.

• InterProse provides the default Validation Notice template SAMPLE_VALIDATION_NOTICE_MMS, which replaces hyperlinks with full URLs to improve the consumer experience.

PNG Formatting

Italicized text and certain font formatting may not render correctly when generating PNG images. If formatting issues occur, remove italic formatting from the email template.

Password-Protected PDF Attachments

When using the .encrypted_pdf variable:

• Date of Birth (MM/DD/YYYY) is used as the password when available.

• If a Date of Birth is unavailable, National ID / SSN Last 4 is used.

• If neither value exists, the PDF is sent without encryption.

• The text message automatically includes a password hint for the recipient.

Step 1: Build the Email Template Variable

Construct the variable using the Email Vendor Identifier and Email Template Identifier.

Select the variable based on the attachment type you want to send.

1. Locate the Vendor Identifier and Email Template Identifier:

   1. Go to Setup → Email → Vendors.

   2. Open the email vendor you plan to use.

   3. In the Vendor Email Templates section, note the identifiers for the vendor and the specific email template.

      1. Vendor Identifier: DEFAULT

      2. Email Template Identifier: SAMPLE_VALIDATION_NOTICE_MMS

Use one of the following variables:

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS}

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS.png}

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS.pdf}

${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS.encrypted_pdf}

Step 2: Create the Text Message Profile

1. Navigate to Setup → Text Message → Text Msg Profiles.

2. Click New.

3. Configure the profile using the following values.

Step 3: Configure the Message Body

Insert the email template variable where you want the attachment or password hint to appear.

Example:

Hi ${primaryDemographic.firstName},

This is InterProse trying to reach you about your account. ${client.doingBusinessAs} placed your account ${debt.clientAccountNumber} with us.

Please review the attached validation notice:
${email.DEFAULT.SAMPLE_VALIDATION_NOTICE_MMS.encrypted_pdf}

How do you want to respond?

I want to make a payment online.
${debt.virtualAgentLoginUrl}?vaRef=PAYMENT

Additional Information
${debt.virtualAgentLoginUrl}?vaRef=INFO

I want to dispute.
${debt.virtualAgentLoginUrl}?vaRef=DISPUTE

Reply HELP for help, STOP to opt out.

Step 4: Save and Test

After configuring the profile:

1. Click Save.

2. Send a test message to a supported mobile device.

3. Verify:

   1. The message is delivered as an MMS.

   2. The correct attachment type is received.

   3. PNG images display correctly.

   4. PDF attachments open successfully.

   5. Password-protected PDFs require the expected password.

   6. The password hint appears when appropriate.

   7. Links and formatting display correctly within the attachment.

Troubleshooting

If the attachment is not delivered as expected:

• Verify the Email Vendor Identifier and Email Template Identifier are correct.

• Confirm the appropriate attachment variable (.png, .pdf, or .encrypted_pdf) is being used.

• Verify the email template exists and is active.

• Test the message using a supported mobile device.

• If testing a password-protected PDF, verify the primary demographic contains a Date of Birth or National ID / SSN when encryption is expected.