ACE Release Notes - 03/17/19

Hi (oops, I don't have your first name in our database!),

Below are the updates and fixes we will be pushing out to all of our customers.

We can’t wait to deliver further improvements to you in the months ahead!

All the best,

Your friends at The InterProse Corporation

Cool New Upgrades

No Rest for the Weary Programmer!

• A note is now stamped to an account when an insurance record is added to the account
• Made modifications to the Virtual Agent UI to make it more mobile friendly
• Payment Plans have been modified to allow the plans to be reactivated up to 6 months after the plan has been deactivated
• Added Responsible Party Loop to action path work flows
• Credit Reporting can now be done for Debt Collectors/Buyers in Canada, the job will use the country code in the company profile to send to the credit bureau for customers with internalization
• Added the ability to add additional defendants based off of the Responsible Party to a legal case
• Added the following aggregates and dates to the Demographic Phone table and Phone page   
  • Voicemail Drop Attempts
  • Last Voicemail Drop Attempt Date
  • Messages Left
  • Last Message Left Date
• The virtual_agent_session views now have a language field and a country field instead of a locale field
• After making a payment, the payment information can now be saved into the wallet
• Added a credit report error trigger to use with action path workflow so that issues can be reported, followed up on and fixed 
• A note is now stamped on the account when a phone number is deactivated with the Global Phone Deactivate feature
• A note is now stamped on the account when it is removed from Credit Reporting
• Name suffix will now be visible any where the full name shows in ACE

Updates - Take a Closer Look!

Integration with Palinode's Sonnet e-Oscar platform is complete! Sonnet streamlines the credit reporting dispute response process through some innovative automation techniques, which we are huge fans of. Because process automation is the best! So if that is a pain point for you, reach out to Palinode today:

Joe Sage, VP Business Development

joe.sage@palinode.io

615 450-0556 office

Creation of a PDF template tool. This allows a PDF template to be added to the letter profile so that ACE merge fields can be inserted into the PDF, much like what is done in Open Office today with letters.

Credit Reporting -We have implemented the ability to credit report student loan debt, have exposed credit reporting status codes and compliance condition codes, and the "Date Opened" field for the credit report file can can be mapped from assigned date, client delinquency date, client charge off date, or client last service date in ACE. These codes have been added to our status code page. You can now choose which field maps to the Date Opened date: ASSIGNED_DATE (default), CLIENT_DELINQUENCY_DATE, CLIENT_CHARGE_OFF_DATE, CLIENT_LAST_SERVICE_DATE

Making Things Right

• Fixed - New accounts will no longer bundle with closed status accounts
• Fixed - Virtual Agent now accepts out of country zip codes without error